Retail Support Specialist
Upway
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Upway is a fast-growing startup building the world's largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste. We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team. In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions. This is a full time job, Tuesday to Saturday 9:30am to 6pm. Key Responsibilities Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products. Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience. Share your expertise with the broader team by contributing to the internal knowledge base and training resources. Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery. Gather and report customer feedback to help shape product offerings and improve the sales process. Skills, Knowledge and Expertise Necessary Skills Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player). Excellent written and oral communication skills Comfortability with technology An empathetic and enthusiastic personality Autonomy and ability to work in a fast-paced environment Problem-solving ability you can identify, analyze, and resolve issues efficiently and effectively Adaptability: you can find creative solutions for customers in ambiguous circumstances Nice to Haves Interests in sustainability, mobility, and technology Experience in customer support Benefits Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits: You'll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you'll become an expert in these topics A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities Comprehensive medical, dental, and vision plans Life, accidental death, and long-term disability insurance Paid company holidays and time off Competitive 401K Plan with matching About Upway At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us. Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US. We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC. Our Hiring Process Stage 1: Applied Stage 2: Phone Screen Stage 3: Interview Stage 4: Offer Stage 5: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest
- ...determining whether repairs or replacements are necessary. The ideal candidate should have at least three months of experience in retail or customer service and be adaptable in a fast-paced environment. Best Buy offers a variety of employee benefits, including competitive...SuggestedPart time
$26 per hour
...and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands‑on, frontline support to AT&T customers inside high‑traffic national retail environments. In this role...SuggestedHourly payFlexible hoursAfternoon shift$60k - $65k
Job Summary The Retail Support Specialist is responsible for communication to and from L’Occitane’s retail stores located in the US and Canada as well as Mini Hubs. They provide operational training to the retail stores, identify process improvements, maintain stock levels...SuggestedLocal areaDay shift- ...Participate in special programs such as Domino’s Pizza Prep School Participate in FBC, Franchisee and Specialist on‑boarding Gather and provide specialized data upon request Support the testing and rollout of new innovations or product launches Act as a resource for...SuggestedWork at officeNight shiftWeekend work
$60k - $75k
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction...SuggestedFull time$100k - $130k
...and medium-sized businesses throughout the US in the form of Revenue-Based Financing. We are seeking a senior IT technical support specialist to handle day-to-day end-user support for a 120-employee, multi-site Windows environment to ensure the stability, security,...Full timeRemote work$20 per hour
...Join to apply for the Retail Customer Service Associate role at DataAnnotation We are looking for a Retail Customer Service Associate to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve...Hourly payFull timeContract workPart timeRemote work$15 - $21.75 per hour
...s commitment to equity, inclusion, and diversity. The Sales Support Associate role is an integral part of the store’s overall success... ...Prevention guidelines. Requirements ~1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in...Minimum wageLocal areaFlexible hoursShift workNight shift$15 - $21.75 per hour
...Tapestry's commitment to equity, inclusion, and diversity. The Sales Support Associate role is an integral part of the store's overall... ...adhere to Loss Prevention guidelines. Requirements * 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably...Minimum wageTemporary workLocal areaFlexible hoursShift workNight shift- ...part-time remote role. Responsibilities include resolving customer issues digitally, engaging in peer feedback, and maintaining a supportive team atmosphere. Candidates should have a high school diploma, strong customer service skills, and proficiency in digital...Part timeRemote work
$19 per hour
...Sales Support Associate Hermes Greenwich Village, New York City Base pay starts at $19/hr. Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact...Hourly payWork at officeWorldwide$90k - $110k
...Sales Support Associate This position is remote, with preference to candidates located in Los Angeles and/or Orange County. We are looking for someone with 2-4+ years of experience in sales support, sales administration, sales operations, business operations, or a similar...Work at officeRemote work$50k - $70k
...Job Overview: Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer...Remote workFlexible hours$17.65 - $20 per hour
...WesBanco is seeking a Customer Service Specialist I who will work remotely within their banking footprint. This role requires handling customer inquiries and providing professional support based on bank policies. Candidates must have a high school diploma and at least...Hourly payRemote work- ...schedules, tracking attendees, setting up classroom and practicum trainings, finalizing the training content and handouts, etc. Supports and maintains current provider network through customer service including training, credentialing assistance, claims resolution...Contract workLocal areaRemote work
- ...Destinationknot is seeking a fully remote Customer Support professional to assist clients with reservation-related inquiries and service needs. You will gather information, organize details for reservations, and communicate clearly throughout the process. We value patient...Remote work
$85k - $100k
...us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity... ...Ratings) is currently seeking a Salesforce Support Triage Specialist based out of our New York office. BRM’s global Revenue Enablement...Work at officeImmediate start$19 - $20 per hour
...Job Title: Youth Support Specialist Department: Residential Services Position Summary The Youth Support Specialist provides direct supervision, counseling, and support for young people ages 12–18 in a residential setting. This role is responsible for helping youth develop...Hourly payFull timeFlexible hoursShift workNight shiftDay shift- ...organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to... ...complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and...
$60k - $90k
...needs—leveraging human expertise and technology to transform how people plan and book travel. About The Role We’re looking for a Support Specialist to join our growing Product Operations & Support team. This role is designed for someone who thrives on variety — you’ll work...Full timePart timeWork experience placementWork at officeRelocation$30 per hour
...Itlearn360 is seeking a part-time Customer Support Specialist to assist campaigners and donors on weekends. This remote role requires 12 hours per week with flexibility in work hours. You will play a crucial role in ensuring timely customer support, advocating for better...Hourly payPart timeRemote workWeekend work$75k - $90k
Overview As an enterprise technology support specialist at ProPublica, you’ll be at the forefront of providing technical support for colleagues working across the organization. You’ll help ensure people can do their work seamlessly by troubleshooting IT issues, providing...Full timeLive inWork at officeRemote work$24 - $27 per hour
...About the Role As a Support Specialist I at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are...Hourly payFlexible hours- ...Customer Support Representative You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support...Local areaFlexible hours
- ...We are seeking a proactive, detail-oriented Yardi Support Specialist to provide mid- to high-level support across our Yardi platform. This full-time role (hybrid schedule) is critical to ensuring the smooth operation of our real estate accounting systems, maintaining...Full time
- ...An established industry player is seeking a Software Support Specialist to be the primary contact for clients facing technical challenges. This role involves managing and resolving complex issues related to software installations, ensuring exceptional customer service...Remote work
- ...A leading IT solutions provider is seeking a Dedicated Sales Support Representative in the United States. The role involves supporting Account Managers by handling order processing, customer service, and problem resolution. Candidates should have strong communication skills...
$18.63 - $27.42 per hour
...Catholic Health Services is looking for a Practice Support Associate in New York, NY. This role involves various clerical tasks such as answering phones, scheduling appointments, and preparing patient charts. Candidates should have at least a High School diploma or GED...Hourly payWork at office- Firstsource Healthcare is seeking a Remote Client Service Representative to provide exceptional service to members and providers. This role involves assisting with inquiries related to billing, claims, and benefits within a call center environment. The ideal candidate ...Remote work
- Velera is seeking a full-time Contact Center Agent I to provide efficient service to Credit Union employees and members. The role is remote and includes maintaining performance targets while navigating tools to address inquiries. Qualifications include a high school diploma...Full timeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Support Specialist. Be the first to apply!
- national sales assistant New York, NY
- car salesman New York, NY
- temporary retail staff New York, NY
- parts salesperson New York, NY
- part time retail associate New York, NY
- seasonal lead sales associate New York, NY
- senior retail sales associate New York, NY
- retail merchandising representative New York, NY
- sales assistant full time New York, NY
- sales advisor New York, NY

