HVAC Controls Service Technician Team Lead

Build your best future with the Johnson Controls team  

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer:  

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time - 10 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care –  Available day one

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Check us out!: 

What you will do

Under general direction, responsible for the service & repair, design, configuration, and operation of complete HVAC building control systems and other low voltage control sub-systems (i.e., lighting, nurse call, data networks, etc.) to meet the intent of the customers and JCI goals. Accountable for quality, timeliness and efficiency of Service & repair and designs. Develops complex software programs, commissioning and solving to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Sales and Service team and subcontractors. Coordinates required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.

How you will do it

• Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place.

• Leads execution efforts of assigned business. Ensures consistency of delivery systems. Monitors and tracks the business plans.

• Collaborate with sales to ensure all sales opportunities are supported including linkage to installation opportunities. 

• Advances potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.

• Ensures that serviced account portfolios achieve growth, proper profit levels and customer satisfaction.

• Recommends and supports staffing requirements for the assigned business. 

• Serves as a communication channel to share the standard methodology strategies and results enables SSNA vision.

• Implements plans to comply, and monitors standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance. 

• Ensures that contractual obligations are completed, and customer satisfaction is achieved.

• Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.

• Effectively uses branch personnel and management and deployment of overall resources. 

• Analyzes operations processes and provides recommendations for improvements. 

• Drives other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.

• Recruits, hires and retains operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews. 

• Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.

• Performs other duties related to customer satisfaction, deployment of critical initiatives to teams, development and maintenance of team business plans and account management of service customers.

• Designs, configures and services technically complex building control systems for the customers facility. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required.

• Develops and tests software programs necessary to operate the system per the customer's facility requirements.

• Coordinates and creates necessary drawings and equipment schedules for submittals, service and/or installation.

• Selects, orders, and tracks the delivery of materials for assigned jobs. 

• Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.

• Provides field change information to the team for the creation of as-built drawings and software.

• Keeps management and JCI contractor or customer informed of job progress and issues.

• Assists in performing site-specific training for owner / operator on the total building control system.

• Participates in release meeting with sales and service operations. Performs value engineering to provide cost effective results while maintaining customer satisfaction.

• May provide work direction to Service Controls Technicians, Senior I, Senior II Controls Technicians and Engineer I, Engineer II and Engineer III.

• Adheres to safety standards. High degree of regard to employee and subcontractor safety

What we look for

• Minimum of 10 years of experience with programming, installing and/or commissioning controls systems including system-level controllers.

• Demonstrated knowledge of the construction, service mechanical, electrical, or HVAC service industry.

• Demonstrated knowledge and understanding of mechanical drawings, electrical wiring diagrams, control theory, automatic temperature controls, building automation systems and other building subsystems.

• Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e., Modbus, LON, BACnet, etc.).

• Ability to relate technical knowledge to a non-technical audience.

• Demonstrated advanced computer skills required, particularly computer-related drafting tools, such as Visio.

Preferred

• Bachelor's degree in engineering, or an associate degree in a related technical field with ten years of relevant work experience required.

• Understanding of IP networking for building automation systems.

HIRING SALARY RANGE: $76K-$90K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at