IT Support Specialist

Triad IT Support Specialist

Is working with people you want to do life with important to you? It is to us, too. At Triad, our motto is simple: Do Business, Do Life. While delivering a boutique-like experience for our clients is a top priority, we believe the work we do should also inspire and empower our team members. Imagine working alongside a team that builds financial planning solutions capable of transforming the lives of thousands. If that excites you, we'd love to connect.

Who Are We? Triad was founded on a bold idea: business growth should never come at the expense of personal freedom. We're leading a revolution in our industry—empowering financial advisors to achieve record-breaking business growth while enjoying levels of personal freedom they once thought impossible. We call this unique intersection of professional and personal success DBDL: Doing Business and Doing Life. It's more than a motto; it's the foundation of everything we do. At Triad, every team member is a leader. Regardless of experience or job title, you'll have the opportunity to think strategically, innovate boldly, and make a measurable impact. You won't just follow established processes—you'll help create them. By driving new solutions, optimizing systems, and contributing to transformative initiatives, you'll play a pivotal role in shaping the future of our industry.

What Does DBDL Look Like for You? Do Business: Your work at Triad will be more than checking boxes—it's about making a meaningful difference. As part of our team, you'll collaborate on projects that directly contribute to the success of our clients and our company. Do Life: We understand that the best ideas happen when people feel refreshed and energized. That's why we cultivate an environment where you can pause, recharge, and pursue what brings you joy outside of work. Whether it's spending time with family, traveling, or exploring a passion project, we encourage you to bring balance to your life.

What Are Our Benefits?

• Very competitive compensation
• Fully paid health, dental and vision insurance for employee, spouse and family
• Generous PTO
• 401k Plan
• Hybrid remote schedule for added flexibility
• Team events (minimum of monthly)

Let's Build Something Extraordinary Together. If you're ready to work in a place where innovation meets personal fulfillment, let's talk. At Triad, you'll find a team that not only shares your professional drive but also values the moments that make life worth living.

About the Role

The IT Support Specialist will be part of the broader IT team and act as the primary interface for end-user support while helping to manage the infrastructure and security platforms that keep the business running. This is an early-career role—we're placing strong emphasis on attitude, potential, and willingness to learn. If you're curious, resourceful, and excited to grow your technical skills alongside a supportive team, this is a role you can grow into and grow with.

What You'll Do

• Serve as the primary on-site IT presence at our Lawrence office, providing support to corporate users.
• Support and help administer cloud and SaaS platforms including Microsoft 365 and network platforms like Meraki and Mist.
• Provide end-user software and hardware support for Windows and macOS endpoints, including the deployment of applications to endpoints.
• Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
• Contribute to, and help lead, IT projects and initiatives—partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
• Respond to IT support requests and information security alerts, meeting SLAs defined in the IT support framework.
• Escalate complex issues to the next level of support for timely resolution.
• Serve as a liaison with vendors and other service providers.
• Assist with employee onboarding and offboarding.
• Partner closely with the broader corporate IT team on cross-functional projects.

Bonus if You Have

• Hands-on experience supporting Windows and macOS / MacBook fleets in a business or enterprise setting.
• Experience working in an enterprise IT setup.
• Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.
• Experience or solid foundational knowledge in Meraki or Mist networking and Wi-Fi.
• Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
• IT certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (or a desire to pursue them).

Work Arrangement

This is an on-site role based at our Lawrence, Kansas office and reports to Triad's Director of Infrastructure. As the primary on-site IT presence, consistent in-office availability is a core part of the role.

Come do business, and life, with us!