Vice President, Customer Insights & Engagement Lead
$350.88k - $425.18kScorpion Therapeutics
Position Summary Lead U.S. Customer Insights & Engagement strategy for engaging healthcare professionals (HCPs) via personal and digital channels. Key Responsibilities Advise U.S. Business Unit SVPs; lead BU-aligned customer insights teams. Partner cross-functionally (Marketing, Market Access, Field Excellence, Medical, Digital) to align customer strategies and capability investments. Translate business challenges into roadmaps for capability development, analytics integration, and engagement innovation. Oversee actionable insights for brand strategy, segmentation, performance measurement, and continuous learning. Define omnichannel, personalized customer engagement needs across brands/therapeutic areas; drive AI-driven capability adoption. Build commercial capabilities (omnichannel engagement, CX design, advanced analytics); establish best practices. Coach and develop a high-performing, accountable team; drive change management. Qualifications / Skills (Required/Preferred) 15+ years in commercial/marketing/insights (pharma/biotech/healthcare). Proven influence with senior leaders; expertise in customer insights, omnichannel engagement, commercial analytics, AI-driven solutions. Leadership of large cross-functional/matrixed teams. Strategic initiative leadership and organizational change capability. Bachelor’s degree required; MBA/advanced degree strongly preferred. Strong critical thinking/problem‑solving and team development results. Adaptable; strong internal/external stakeholder relationship building. Compensation & Benefits Compensation range: $350,880–$425,184. Benefits include health coverage, wellbeing support, 401(k), disability/life insurance; PTO and flexible time off (eligibility varies). #J-18808-Ljbffr Scorpion Therapeutics
Vacancy posted 3 days ago
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