Customer Service Account Manager

Customer Service Account Manager Are you driven by delivering exceptional client experiences and supporting long‑term customer relationships? Are you eager to contribute to a company whose mission is to empower its clients and help them feel confident and secure about their future? As a Customer Service Account Manager, you will play a key role in supporting our auto dealership partners through high‑quality service, retention strategies, product expertise, and proactive account management. This position is a great opportunity to showcase your customer service, sales, and relationship‑building skills while growing your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What You'll Accomplish With Us Ensure an excellent customer experience and high levels of client satisfaction Support client retention through proactive communication and relationship management Identify opportunities to inform clients about additional services and anticipate future needs Upsell additional products such as letters, coupon books, referrals, 700 Credit, and more Convert pilot stores into full‑service accounts Organize documents, maintain accurate client communication, and ensure timely follow‑up Train clients on the application and serve as a subject matter expert Assist with low‑level technical support issues and troubleshoot product‑related questions What Could Accelerate Your Success in This Role Is known for their strong customer service and relationship‑building skills Stands out for their communication abilities and attention to detail Demonstrates strong problem‑solving, research, and critical‑thinking skills Is recognized for their ability to stay organized, prioritize tasks, and perform well under pressure Has 2–4 years of experience in customer service and/or sales (automotive industry experience is a plus) Has a HS Diploma or GED (required) Brings experience with Salesforce (a plus) Shows adaptability, a positive attitude, and a willingness to learn Has strong computer skills and the ability to learn new software quickly This role requires an intermediate level of English proficiency, as it involves communicating with clients and internal stakeholders on a daily basis. Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H‑1B visas and participation in STEM OPT work authorizations. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more #J-18808-Ljbffr iA American Warranty Group