Operations Support Coordinator

Role Description

The Operations Support Coordinator will help optimize operational processes and procedures for maximum efficiency while maintaining quality standards. The Support Coordinator will help assemble the Optimization Department’s organization and help with troubleshooting and problem-solving operational issues. They will champion access to care operations and other operational and administrative duties for the Operations Department. This position will help the operations team support the flow of patients through different areas of the Sanitas health care ecosystem.

Essential Job Functions

• Exemplifies Sanitas USA’s vision, missions and values in goals and programs across all operations.
• Supports the management of day-to-day operational initiatives with measurable outcomes while formulating objectives, goals, and strategies collaboratively with other stakeholders.
• Supports access to care operations and operational duties for the operations department.
• Helps to prepare reports for operational leadership highlighting progress towards attaining goals and objectives and facilitates the meetings.
• Assists in identifying operational inefficiencies and develops the change strategies for successful optimization of workflows, processes and protocols--leading into implementation.
• Adheres to a patient centered and positive, healthy work environment.
• Collaborates, coordinates, and communicates closely with the entire Optimization Department, Implementation and Deployment department, Process Improvement Teams, Project Management teams, Business + Data Analyst teams and other departments as it fits.
• Attends huddles, and supports to implement performance improvement or lean initiatives related to operational workflows and processes.
• Supports assessment of all services, helps identify problems, utilizes data to analyze and proposes innovative approaches for solutions.
• Assists Operations teams with patient care activities as directed.
• Must have the ability to handle multiple tasks at one time.
• Performs miscellaneous job-related duties as assigned.
• Ensures that standard workflows and proposed protocols and procedures are followed to ensure success of daily operations.
• Supports all centers, nationally, as needed to ensure continuity of operational excellence.
• Coordinates the division’s office organization and aids with patient care activities.
• This position is fully remote.

Qualifications

• High school diploma or GED.
• Relevant experience (0-2 years).

Required Knowledge, Skills, and Abilities

• Collaborative skills to work in a cross functional matrix environment and amongst different team members.
• Ability to communicate effectively both orally and in writing and customer service oriented.
• Phenomenal organizational, presentation, interpersonal and communications skills, both written and oral to succeed in delivering results.
• Ability to respond to emails timely and effectively and to take direction from a wide variety of professionals.
• Strong skill and experience in liaising, influencing, and negotiating with staff, across all levels, and resolving conflicts.
• Strong creative and innovative decision-making, analytical and problem-solving capabilities.
• Positive, can-do attitude coupled with a sense of urgency.
• Demonstrated advanced working knowledge of Microsoft Word and Excel and G-Suite.
• Strong critical thinking skills to problem solve.
• Comfortable with change, ambiguity, complexity, and high-pressure situations.
• Exceptional in establishing priorities with independent coordination of day-to-day aspects.
• Effective organizational, planning and project management abilities.
• Ability to function independently and deal with multiple, simultaneous projects.

Preferred Qualifications

• Previous experience directly related to the duties and responsibilities specified and related work experience at a hospital or health system preferred.
• Demonstrated experience and knowledge of eClinicalWorks preferred.

Languages

• English - Advanced
• Spanish - Preferred
• Creole - Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.