Lead Medical Assistant ENT Thompson Peak

Lead Medical Office Assistant

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

The Lead Medical Office Assistant orients and trains staff in front and back office processes and procedures which may include technical/clinical aspects of the ambulatory laboratory, immunizations, and patient care. Supervise the Medical Assistant (MA) monthly schedule, identify MA staffing needs and make necessary contacts to meet clinical needs. Reports to management any MA needs or issues related to patient care, scheduling, or any other areas related to site. They may offer support for office software system and computerized health record for staff as required. May performs a variety of support duties including receptionist, telephone, scheduling, data input, supply ordering and supply inventory. Under the direction of a physician/clinician, performs a variety of duties in connection with examination and treatment of patients in an occupational/community healthcare clinic setting. Serves as a backup for medical assistants as needed.

Essential Functions:

• Serves as a teacher, trainer, and mentor for new staff. Orients staff in front office processes, use of office software/information systems and laboratory processes. Trains and orients Medical Office Assistants in back office procedures and duties.
• Monitors front and back office to assure standardization and adherence to processes and procedures. Manages MA work schedules, performs regular evaluation of supply usage and costs. Notifies management when significant cost savings methods are identified. Responsible for the oversight of expired medication logs and supply ordering.
• Works as a Medical Office Assistant; Prepares treatment rooms for examination of patients. Escorts the patient to the examining room, obtains a brief history, documents chief complaint, takes vital signs to include weight and temperature. Preps the patient for exam, assists the physician/clinician on exams and any special procedures. Performs a variety of front office duties as needed, including, but not limited to: reception, telephone, data entry, chart maintenance, insurance forms, scheduling and lab quality control.

Education:

• High School Diploma or GED Required
• Other / Certificate Completion of a MA training program Required

Experience:

• 1 year related Required
• 3 years Training or Leadership Experience Preferred

License and Certifications:

• Basic Life Support (BLS) - Certification Required
• Fingerprint Clearance Card (FPC) - Certificate State current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Certified Medical Assistant (CMA) - Certification Medical Assistant Certification (e.g. CMA, CCMA, RMA) HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated Preferred