Technical Project Manager, Onboarding

Job Description

Position Overview

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• Role Title: Technical Project Manager (TPM), Onboarding
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• Employment Type: Contractor
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• Location: United States (Remote)
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• Collaboration Structure: Works in parallel with the Merchant Success (MS) Team. The TPM maps the technical architecture, project manages the lifecycle, and unblocks technical or operational barriers, while the MS team supports store execution and configuration.
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We are seeking a high-caliber, deeply technical, and client-facing Technical Project Manager (TPM) of Onboarding to own the end-to-end launch strategy and technical execution for our high-value Key Accounts (KAs).

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In this blended role, your journey begins immediately following the sales cycle. Receiving comprehensive technical notes and blueprints from our Sales Engineering Managers post-demo, you become the primary client-facing technical advisor and ultimate custodian of a Key Account’s first post-sale impression of the platform . You will guide enterprise merchants seamlessly through their onboarding journey from contract signing to "Go-Live". You will architect complex migration pathways, design implementation roadmaps, run agile project schedules, and act as the core Subject Matter Expert (SME) to resolve both technical bottlenecks (APIs, integrations) and general project blockers (scope creep, timeline drift).

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Key Responsibilities

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1. End-to-End Project Management & Onboarding Delivery

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• Lifecycle Ownership: Design, oversee, and optimize the comprehensive technical onboarding and project management framework for Key Accounts from kickoff to successful site launch.
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• Timeline & Blocker Accountability: Establish clear project milestones, manage cross-functional dependencies, and proactively drive launch momentum. Act as the primary owner for resolving general project blockers (e.g., resource constraints, shifting priorities) to prevent project drift.
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• Resource Collaboration: Partner seamlessly with internal product, engineering, and Merchant Success (MS) teams. Direct the strategic project flow while leveraging execution support from parallel teams for mid-market and enterprise configurations.
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2. Technical Architecture, Migration & Solutioning

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• Technical Orchestration & Solution Mapping: Own the translation of enterprise business requirements into platform architectures. Map high-level solutions (integrations, ERPs, custom logic) and determine the most efficient execution path—whether via team delegation or AI-augmented workflows.
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• Migration Strategy & Oversight: Act as the ultimate custodian for complex legacy platform migrations. Maintain a deep understanding of end-to-end data mapping to ensure 100% data integrity, directing technical team members or utilizing AI-driven migration tools to execute data scripts seamlessly.
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• Technical Escalation & Resolution: Serve as the premier technical SME during onboarding. Instead of manual code debugging, diagnose root causes of API or integration bottlenecks and strategically delegate remediation to engineering resources.
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3. Client-Facing Stakeholder Management

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• Strategic Advisory: Serve as the trusted, technical consultant and primary point of contact for enterprise merchant stakeholders, including CTOs, E-commerce Directors, and external development agencies.
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• Risk Mitigation & Communication: Anticipate technical and operational roadblocks early. Manage scope creep constructively, communicating technical platform constraints transparently to clients while presenting creative, viable workarounds.
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Job Requirements

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Experience & Qualifications

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• E-commerce Domain Expertise: Minimum of 3–5 years of experience acting as a Technical Project Manager, Technical Onboarding Manager, or Solutions Engineer within the e-commerce SaaS space (e.g., Shopify, BigCommerce, WooCommerce).
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• Migration & Integration Expertise: Proven track record of managing complex, high-volume data migrations and configuring custom enterprise integrations (ERP, CRM, 3PL, and custom checkouts).
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• Deep Technical Fluency: Strong working knowledge of web ecosystems, including REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (e.g., Liquid/Stencil), DNS configurations, and data mapping.
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• Project Management Rigor: Elite proficiency with critical path and phase-gated delivery frameworks (PMP or equivalent required). Familiarity with Agile/Scrum methodologies (CSM or equivalent) a plus, for cross-functional coordination with engineering teams.
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• Client-Facing Communication: Elite verbal and written communication skills with the ability to translate complex technical constraints into clear, actionable business insights for non-technical stakeholders.
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• Adaptability: A self-starter mindset comfortable with navigating ambiguity, solving unprecedented project blockers, and defining scalable delivery processes from scratch.
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What Success Looks Like

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• Optimized Time-to-Value (TTV): Compressing the duration between contract signing and store launch without compromising on technical quality or platform stability.
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• 100% Data Fidelity: Executing high-volume, legacy platform migrations with zero data loss or catalog corruption.
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• Smooth Project Delivery: Launching stores on time, managing scope perfectly, and resolving technical/operational blockers before they impact the merchant's target go-live date.
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• Frictionless Handoffs: Ensuring a seamless post-launch transition of the live enterprise merchant over to the long-term Merchant Success and Support teams.
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• Zero Harm Migration: Ensuring that a merchant migration results in no-harm from an SEO, GEO, and conversion-rate perspective.
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