Aftermarket Director GSE

Overview Job Description - Aftermarket Director GSE (330971) Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. Responsibilities Lead the aftermarket service, warranty, vendor recovery and parts and sales team to exceed internal and external customer expectations to achieve department goals (revenue, NOP, etc.). Work in cross functional teams with legal, engineering and product management on product related issues in the field including quality concerns and product recalls. Record and monitor all claims and parts orders to ensure delivery of damaged or shorted parts to customers in a timely manner and review returned warranty parts to determine trends or patterns to better forecast warranty demands. Identify and implement process improvement opportunities and create solutions to facilitate a superior customer experience while acting as the customer service primary point of contact. Manage Aftermarket operational and strategic planning, including business requirements, project planning and organizing and negotiating the allocation of resources. Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires. Qualifications Education: Bachelor’s degree in Business, Engineering, Finance, Social Science, or related field required. Years of Experience: 10 plus years of progressive leadership experience required. Software Knowledge: SAP, Salesforce, Microsoft applications EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. Recruiting Company Textron Specialized Vehicles #J-18808-Ljbffr Cessna Aircraft Company