Branch Manager
Vantage Credit Union
JOB FUNCTIONS
- Responsible for the daily management of branch operations and associates to ensure sales, growth, and profit objectives.
- Ensures adherence to operational procedures and regulations related to account and lending functions.
- Oversees facilities operations, security controls, audits, opening/closing procedures, balancing, and supply management.
- Responsible for hiring, terminations, performance reviews, coaching, and associate development.
- Provides ongoing coaching, sales training, and performance leadership to drive sales and service excellence.
- Develops and maintains a highly motivated, well-trained staff committed to service and performance goals.
- Monitors sales and service behaviors to ensure sound business practices and exceptional member experience.
- Assists members with account and loan needs as necessary; ensures consistent quality and compliance standards.
- Maintains prescribed security controls and immediately reports irregularities to appropriate departments.
- Ensures confidentiality and compliance with credit union policies and government regulations.
- Performs quality control assessments on loan and account documentation and ensures timely correction of errors.
- Participates in credit union projects and assists with system testing as needed.
- Supports the growth of the branch through business development and community involvement.
- Represents the credit union in relationships with members, community organizations, and vendors.
- Leads and participates in required branch marketing outreach throughout the year, supporting credit union growth initiatives.
- Responsible for opening business accounts and ensuring an exceptional experience for business members.
- Drives new member growth for the branch and the credit union through targeted sales, outreach, and community engagement.
- Promotes digital banking solutions and leads efforts to increase member usage and adoption of digital tools.
- Supports the rollout, adoption, and staff training for new product and service offerings.
- Perform other tasks or special project work as assigned.
- Excellent knowledge of banking/credit union operations and sales leadership.
- Strong time management skills with the ability to organize and direct staff to meet member and business demands.
- Effective communication and interpersonal skills.
- Strong sense of ownership and accountability for branch success.
- Demonstrated leadership skills with the ability to motivate and develop teams.
- Passionate about helping people and aligned with credit union philosophy.
- High integrity and strong moral responsibility.
- Creative, analytical, and solution-oriented problem solver.
- Demonstrates a genuine passion for helping people and embodies the core values of the credit union movement.
- Exhibits unwavering integrity, strong moral responsibility, and sound judgment in all decisions.
- Serves as a creative, solution-oriented, and results-driven leader who inspires confidence and forward momentum.
- Applies strong analytical skills and asks thoughtful, discerning questions to drive clarity and improvement.
- Builds positive, respectful relationships at all levels, fostering a sense of team unity, collaboration, and shared purpose.
- Possesses strong leadership presence, with the ability to motivate, coach, and elevate others.
- Makes confident and well-informed decisions in a timely manner.
- Actively contributes to a healthy, inclusive, and high-performing branch culture where associates feel supported, valued, and aligned.
- Fully committed to the credit union's #OneTeamOneMission shared convictions and serves as a cultural ambassador within the branch and the organization.
- Incumbent should possess five years of experience in a sales position and at least three years of supervisory experience. Experience in a financial institution is preferred. A college degree is desirable.
- Attendance of credit union industry seminars, workshops, webinars and conventions may be required. Ongoing professional and personal development is expected.
- Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period.
- Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
- Occasional lifting, moving, or adjusting objects up to 30 pounds.
- Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
- Work will be in a commercially reasonable temperature-controlled environment.
- Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.
Vacancy posted 14 hours ago
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