Coordinator, Quality Assurance RN, PACE

Quality Assurance Coordinator

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Responsibilities:

• Coordinate quality assurance/improvements activities based on the CMS and DHCS requirements.
• In collaboration with the PACE leadership, maintains the PACE Quality Plan and annual QAPI program effectiveness review.
• Coordinates the Participant Advisory Council, participant/caregiver satisfaction survey, and the CMS required HOS-M annual survey.
• Leads quality improvement initiatives along with key members of the PACE interdisciplinary team.
• Coordinates identification of program-wide specific quality indicators.
• Conducts in-service training for PACE staff.
• Facilitates quality assurance-related communications to the interdisciplinary team.
• Performs data collection, analysis, and reporting as required.
• Assists PACE management in preparation for certification surveys and involves staff at all levels in survey compliance issues.
• In collaboration with PACE management team, coordinates and facilitates all State and federal rules on compliance updates and implementation related to the overall integrity of the quality assurance program.
• Performs contractor onsite quality reviews.
• Regularly enters quality data into the CMS portal (HPMS) as required.
• As time permits, the employee may be asked to assist in completing Level of Care Assessments for prospects for the PACE program. This would entail completing a home evaluation and submitting the application for enrollment to DHCS.
• Performs other duties as assigned.

Requirements:

• California State Board RN License required.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.
• Graduation from a recognized RN/BSN program.
• Professional certification is preferred.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.
• 2 years of experience in compliance or quality assurance.
• Demonstrated experience in performing tasks related to quality assurance processes, data collection, analysis, and/or systems analysis.
• Strong analytical, organizational, and interpersonal communication skills (written, verbal and presentation).
• Demonstrated experience preparing comprehensive, accurate, and detailed analyses.
• Technical proficiency with the Microsoft Office suite of applications.
• Experience identifying and presenting unfavorable or controversial information with tact and skill.
• Experience working with accreditation or regulatory standards highly desirable.

Rewards:

• Job type: Regular Full Time M-F 8am-5pm (could vary)
• Location: PACE College Grove
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$50.00 - $61.86

Information on our extensive benefits package can be found here: FHCSD Wellness Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Family Health Centers of San Diego