Regional Launch & Sustainment Manager - MobileService+ (NE Region)

MobileService+ is a door-to-door service provided by dealers and supported by GM, offering retail and fleet customers the convenience they expect. The program is designed to help dealerships keep and grow their service business by delivering new service options. The Role The Mobile Service Launch & Sustainment Manager drives dealer success, ensuring operational consistency and effective field execution of MobileService+. The position focuses on long‑term growth, dealer engagement, operational coaching, issue resolution, and cross‑functional coordination. What You’ll Do Lead dealer participation in MobileService+, managing enrollment, launch, and sustainment while ensuring program compliance. Serve as the primary field contact for dealer questions, issue resolution, and escalation management. Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and daily operations. Partner with internal and external teams across CCA, Fleet, field teams, third‑party partners, and strategy & operations to improve dealer performance and support growth objectives. Analyze dealer performance trends, identify gaps, and implement corrective actions to boost adoption, utilization, and customer experience. Develop and deploy sustainment guides, field processes, and repeatable support models scalable nationwide. Support dealer meetings, store visits, and follow‑up recaps documenting actions, decisions, and next steps. Coordinate with dealers on scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in business or a related field. 5+ years’ experience in dealer operations, sales or after‑sales operations, or field performance management. Experience managing cross‑functional initiatives and influencing partners without direct authority. Strong communication and relationship‑management skills; able to collaborate with dealers, field teams, and internal leadership. Ability to analyze operational performance, identify issues, and drive practical solutions. Comfort operating in a fast‑paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. Experience coaching dealers or field teams through performance improvement and sustainment activities. Experience building repeatable field processes that scale across a national dealer network. Compensation Salary range: $105,600 - $140,700. Bonus Potential: incentive pay based on company performance, job level, and individual results. Benefits Health, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance, employee assistance program, GM vehicle discounts, and more. Important Information GM does not provide immigration‑related sponsorship. This role is located in the Northeast Region (NY, NJ, CT, PA, MA, RI, NH, VT, ME) and requires 75% travel. Candidates must reside within the approved city or be willing to relocate. Relocation costs are the candidate’s responsibility. Equal Employment Opportunity General Motors is committed to a workplace free of unlawful discrimination. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, veteran status, or any other protected class in accordance with federal, state, and local laws. Accommodations GM offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist your job search or application, email us or call View phone number on click.appcast.io. In your email, include a description of the accommodation requested, the job title, and requisition number. #J-18808-Ljbffr General Motors