Specialist 1: Student Services

Salary: $19.58 - $22.02 Hourly
Location : District Offices- 4905 E Broadway Blvd, Tucson, AZ 85709, USA
Job Type: Staff
Job Number: 2026-HR-IR-H10305-00243
Department: CC-Adult Education
Opening Date: 06/01/2026
Closing Date: 6/15/2026 5:00 PM Arizona
Grade: 2


We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement.

We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page.

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.
Position Summary
The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, data entry and management, and registration and eligibility. Facilitates new student orientation and maintains and updates student academic records. Administers assessments and progress testing and guides students through the enrollment process. Works with Division Teams to advise students in multiple areas of College programs and processes.

The work schedule for this position is flexible and may include working evenings and weekends.
Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 07/31/2028

Duties & Responsibilities

• Facilitates students with admissions, course registration, and assessment and testing processes. Assists students with verification, residency, and transcript submission
• Monitors and answers to student inquiries using online services, email, and phone
• Provides advising services regarding policies, procedures, and processes pertaining to multiple functional areas of enrollment processes. Provides guidance on admissions, academic advising, and financial aid support
• Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website. Teaches and assists students to navigate the student portal, use of online student service processes, and application for financial aid and scholarships
• Trains, assists, and mentors incoming Student Ambassadors, Enrollment Technicians, Enrollment Specialists, Enrollment Advisors, and Program Advisors in the Enrollment process
• Acts as liaison between College programs and County caseworkers in workforce development programs
• Resolves student service complaints and concerns and responds to a variety of general inquiries and requests
• Organizes transfer fairs, career fairs, and additional projects or activities. Facilitates student workshops
• Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• High school diploma or GED a nd
• Up to one year of related student or customer service experience

Preferred:

• One to three years of related experience

Knowledge, Skills and Abilities

• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive, and flexible customer service
• Skill in analyzing data and drawing conclusions
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.


Human Resources Contact Information:

• Phone: View phone number on click.appcast.io
• TTY: View phone number on click.appcast.io
• Email: View email address on click.appcast.io

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
Comprehensive Benefits for a Meaningful Career

Pima Community College is proud to offer a robust benefits package that supports the health and well-being of our employees.

Full-time employees are eligible for a wide range of benefits, including:

• Medical, dental, and vision insurance
• Retirement plans and deferred compensation options
• Flexible spending accounts
• Life insurance and long-term disability coverage
• Generous paid holidays, vacation, and sick leave

Temporary employees who work twenty (20) or more hours per week for more than nineteen (19) weeks in a fiscal year are required to participate in one of the following retirement plans: Arizona State Retirement System (ASRS) or the Optional Retirement Plan (ORP).
To explore the full range of benefits and plan options, please visit our Benefits Page
01


**Did you graduate from high school or receive a GED Certificate?

• Yes
• No

02


**This position does not provide sponsorship for an employment visa. Will you now or in the future require sponsorship for an employment visa?

• Yes
• No

03


**You must be 18 years or older to apply for this position. Are you at least 18 years of age?

• Yes
• No

04


**All employees are expected to live and work within the state of Arizona as a condition of employment. Do you currently reside in or plan to relocate to Arizona?

• Yes
• No

Required Question