Intake & Enrollment Coordinator

Intake & Enrollment Coordinator- Adult Day Services

Full Time, Salaried $66,300.00/year

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

Shift Available:

Full-Time: Monday-Friday 8am-4pm

About Brightway Living & Learning: Brightway Living & Learning is a premier non-profit provider of human services on Long Island, including educational, residential, day habilitation, and vocational programs. Building on a 65-year legacy as the Developmental Disabilities Institute (DDI), Brightway supports over 1,600 children and adults with autism and other developmental disabilities through a full continuum of care. By employing persistence, adaptability, and the power of behavioral science, Brightway’s dedicated professionals enable individuals to grow, learn, and meet milestones at their own pace. Discover more about our mission and our "All Ways Forward" approach at brightwayny.org.

What You'll Do:

• Optimize Intake and Enrollment Processes – Identify, create and evaluate the processes necessary to facilitate an efficient workflow; Seek ways to streamline processes
• Develop and execute outreach strategies to cultivate professional partnerships and referrals within the community.
• Plan, coordinate, and oversee engaging events keeping Brightway’s Adult Day Services in the forefront of community awareness and maintaining a steady referral pipeline for all ADS services
• Collaborate with the leadership team to support operational needs, problem-solve emergent challenges, and ensure alignment with agency-wide initiatives.
• Develop and implement an effective tracking and reporting system for referrals from initial intake through enrollment
• Establish measurable intake objectives for the department utilizing reports and data analysis leveraging insights to inform decision-making and improve performance.
• Act as liaison between various Brightway departments (ADS, ARS, CRP and CDP) to ensure a smooth transition process for service recipients moving through continuum of services.
• Ensure timely and accurate updates to the ADS census and monthly OPWDD Vacancy Report.
• Provide oversight to the Intake Specialist.
• Provide support to program and Finance staff to resolve billing issues.
• Other duties as assigned.

What You Need For the Role:

• Bachelor’s Degree.
• Ability to interact in a professional manner with outside applicants, families and other providers outside of Brightway.
• Strong computer skills in the Microsoft Suite applications, including database management.
• Ability to quickly learn new technology software as the need becomes available.
• Ability to independently manage large volume of applications for processing and data entry into computerized databases.
• Ability to multitask and prioritize in high volume office.
• Strong organizational, interpersonal, and writing skills.
• Knowledge of OPWDD enrollment/discharge requirements and service delivery options.
• Excellent verbal and written communication skills.

What You Must Be Able to Do:

• Some sedentary work and attendance at meetings requiring periods of sitting t a desk, workstation or table.
• Frequent use of computer, keyboard, and mouse for data entry, document preparation and communication.
• Ability to operate standard office equipment, including computers, printers, scanners, copiers and telephones.
• Visual acuity sufficient to read documents, computer screens, and detailed reports.
• Hearing and verbal communication ability sufficient to interact effectively with staff, visitors, and external contacts in person and by phone.
• Must be able to lift/move/carry 20 pounds to modify the area to secure the safety of the adults i.e., move/push tables and other heavy objects.
• Must be able to run after an individual or to a program in need up to 500 feet.
• Must be able to kneel, twist, and bend.
• Must be able to respond to fire alarms.
• Must be able to perform all physical SCIP techniques.

Why You'll Love This Job:

• Build Meaningful Relationships: Develop strong connections with individuals and their families.
• Learn and Grow: Benefit from ongoing training and professional development.
• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.
• Exceptional Work-Life Balance: Generous paid time off.

Here’s How We Support You:

• Comprehensive Paid Training: Get the skills you need to succeed.
• Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
• Retirement Security: 403(b) retirement plan.
• Invest in Your Future: Tuition reimbursement opportunities.
• Career Growth: Opportunities for advancement within Brightway Living & Learning.
• And More: Paid time off and other valuable benefits!

If You Are:

• Empathic, compassionate, and patient
• Positive, energetic, and enthusiastic
• A good communicator and team player
• Passionate about making a difference

Then, we encourage you to apply and join the Brightway Living & Learning team!

When you join our team, you become part of the Brightway Living & Learning Family! Click here to watch our video to find out more about the Brightway Living & Learning Family.

Brightway Living & Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. At Brightway, we believe that with the right support, progress is always possible.