Customer Service Representative

Now Hiring: Call Center Customer Service Representatives

Location: Phoenix, AZ

Job Type: Full-Time, Temp-to-Hire

Category: Customer Service & Inside Sales

Are you an enthusiastic communicator who loves helping people and thrives in a fast-paced environment? PrideStaff , a premier national staffing firm, is looking for driven Customer Service & Inside Sales Representatives for an exciting temp-to-hire opportunity with one of our top clients.

If you have a knack for building rapport, solving problems, and delivering top-notch service, we want to hear from you!

## What You'll Do (Job Responsibilities)

In this role, you will handle a mix of inbound and outbound calls, serving as the primary point of contact for customers. Your day-to-day will include:

• Answering inbound customer calls with professionalism, high energy, and a helpful attitude.
  
• Problem-solving on the fly by researching information across multiple resources to resolve customer concerns and complaints.
  
• Providing accurate information about products, services, and general inquiries.
  
• Documenting details flawlessly by entering customer data into the system, completing call logs, and generating reports.
  
• Identifying and escalating priority issues to the appropriate teams when necessary.
  
• Conducting follow-up calls to ensure a stellar customer experience.

## What You Bring to the Table (Requirements)

We are looking for candidates who can hit the ground running. The ideal match includes:

• Experience: At least 1+ years of customer service experience specifically within a call center environment .
  
• Sales Savvy: Previous experience selling products or services over the phone is highly valued.
  
• Tech-Skills: Strong data entry, fast typing, and comfortable navigating multiple computer systems.
  
• Communication Skills: Exceptional verbal and written communication, paired with active listening skills.
  
• Education: High School Diploma or equivalent.
  
• Background: Must be 18 years of age or older and willing to undergo a criminal background check and drug screen.

## Why Apply Through PrideStaff?

At PrideStaff, we don't just find you a job-we find you the right job. We work closely with our clients to ensure a smooth transition from temporary to permanent employment, giving you a foot in the door with a fantastic company while supporting you every step of the way.

Compensation / Pay Rate (Up to): $18.00 - $21.00 Per Hour