VIP Support Technician

Job Title VIP Support Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Opportunity VIP Support Technicians are responsible for providing IT support to DHS senior leadership, requiring the highest level of customer service and technical proficiency. Candidates deliver professional, high quality services directly to the customer, providing both remote and in‑person support for new equipment installations and break/fix incidents. VIP technicians are dedicated to a small set of EVIP and VIP federal personnel, supporting and troubleshooting a variety of technologies (desktops, laptops, tablets, software, etc.) in accordance with service level agreements. This role supports unclassified equipment, some of which is in classified space. Responsibilities Provides on‑site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. Schedules and coordinates customer desk‑side support for the installation of new software or to perform hardware or software break/fix activities. Sets up and configures new end‑user equipment including laptops, mobile devices, printers, copiers, VTC units, VoIP phones and other peripherals. Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date. Reviews pending tickets daily, updating work details according to DSS ticket‑management procedures. Investigates and resolves all connectivity issues related to VIP IT equipment. Performs daily checks with VIP customers and their support staff. Self‑motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies. Able to plan and prioritize workload to ensure objectives and tickets are achieved on time. Qualifications Required: Ability to obtain/maintain EOD Suitability Clearance. BA and 6 years experience, AA with 8 years experience or a total of 12 years experience providing end‑user IT support. Strong communication skills and positive attitude. Desire to provide the highest level of customer satisfaction. Experience supporting organization Senior Leadership. Background in supporting Windows 10 OS, Office 365 products, Active Directory and MDM solutions. Previous experience using ITSM tools for ticket tracking. Desired: Familiarity with using ServiceNow. Experience supporting organization senior staff (e.g., VIPs). Pay Range $70,800 - $148,600 Benefits We offer competitive compensation, benefits, and learning and development opportunities. Our broad and competitive mix of benefits options supports and protects employees and their families, including healthcare, wellness, financial, retirement, family support, continuing education, and time‑off benefits. EEO Statement CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr CACI International Inc