Client Services Representative

Veterinary Client Service Representative

Stonyridge Veterinary Service, a Thrive Pet Healthcare partner, has enjoyed serving Troy and the Miami County area since 1995. Our veterinarians and team members strive to provide the best medicine and care possible to all creatures great and small. In addition to traditional methods, we also offer holistic and V.O.M., a non-surgical approach to spinal pain and mobility problems.

Our team is looking for a veterinary client service representative with a focus on attention to detail and accuracy. We are looking for a dynamic, outgoing person, with great customer service skills, who enjoys interacting with people and their pets!

Our Ideal Candidate

• previous customer service experience required
• experience in veterinary medicine, animal care, or human medical background highly preferred
• has a flexible schedule
• ability to multi-task
• Must enjoy working with people and animals

Job Duties Include

• Customer service functions include greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Compensation-$16-18/hr-total compensation
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program
• and so much more!

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $16-18/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.