Client Services Manager

We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities Client Communication & Relationship Management: Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email. Build and maintain strong, positive, and long-term relationships with clients. Anticipate client needs and proactively address potential issues before they escale. Coordination & Administration: Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams. Manage and update client records, databases, and all relevant account information using CRM software. Prepare and distribute reports, presentations, and other necessary documentation for client review. Facilitate the onboarding process for new clients and assist with contract renewals. Service Delivery Support: Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time. Track service progress and provide timely updates to clients regarding the status of their requests. Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary. Assist in implementing processes and procedures designed to enhance overall client satisfaction. Qualifications and Skills Education & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. Proven experience (1-3 years) in a client-facing role, customer service, or account coordination. Core Competencies: Exceptional verbal and written communication skills in English. Strong organizational abilities with meticulous attention to detail. Proven ability to multitask, prioritize , and manage time effectively under deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable. Excellent problem-solving skills and a commitment to a customer-centric mindset. Professional demeanor and the ability to handle sensitive information with discretion. Core Values we expect team members to remember: Trust. Go Getter. Transparency. Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. #J-18808-Ljbffr