Client Service Manager - Fire Alarm Systems

Position Overview Position Location: This role supports our Morristown, NJ branch, serving customers across Brooklyn, Bronx, Queens, Long Island, greater northern New Jersey & New York City, NY Metro areas. Our Smart Buildings help to create efficient, safe, adaptable, responsible environments. Our aim isn’t just to improve buildings; it’s to create perfect places that improve people’s lives. Client Service Manager Responsibilities Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention. Balance time between on‑site customer interactions and back‑office responsibilities. Develop account strategies to achieve customers’ business goals, leveraging the company’s entire service and product portfolio. Develop service delivery plans with the customer to provide service agreement scope of work. Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations. Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals. Maintain excellent organizational and interpersonal skills. Qualifications Basic Qualifications: High school diploma or state‑recognized GED. On‑the‑job experience working within the Building Technology industry. Experience with Microsoft Office and business software systems. Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications: Associate degree from a two‑year/technical college or bachelor’s degree. Previous background in installation, inspections, troubleshooting, programming for Fire Alarm systems. Demonstrated experience in the building technology industry. NYC S98 certificate of fitness. Compensation The pay range for this position is $60,476 – $103,673 annually with a target incentive of 5 % of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at View phone number on click.appcast.io. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. #J-18808-Ljbffr Siemens Mobility