Customer Contract Admin Analyst

Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates Drive automation, process standardization, governance, and best practices across Contract Operations Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations Maintain training materials, desktop procedures, and process documentation Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies Roles & Responsibilities Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates Drive automation, process standardization, governance, and best practices across Contract Operations Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations Maintain training materials, desktop procedures, and process documentation Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies Experience Required 1–3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities Skills & Certifications SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python ERP systems, reporting tools, and analytics solutions Strong analytical and problem-solving skills (root cause analysis, solution development) Communication, customer-centric, organizational, and stakeholder engagement skills Continuous improvement mindset and change management/automation support Workload planning, prioritization, and management Eligibilities & Qualifications Bachelor\'s degree preferred, or equivalent relevant experience Self-motivated with ability to work independently and contribute effectively in a team environment Ability to adapt to business needs while upholding company values #J-18808-Ljbffr Regional Finance