Senior Billing Specialist

Accounts Receivable / Billing SpecialistNew York City, NYAt Honeycomb, we're not just building technology; we're reshaping the future of insurance.In 2025, Honeycomb was recognized by Dun & Bradstreet as "Top 10 Best Start Up Companies to Work For" in Israel, named by LinkedIn as "Top 10 Startups in Chicago", and Newsweek's "Greatest Startup Workplaces in America, 2025". Through the first half of 2026 we've been recognized on Inc. Magazine's "Best Workplaces" List and Forbes "Fintech 50".Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another.With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage.If you're looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you've been looking for.What You'll DoThe Accounts Receivable Specialist is responsible for managing and processing direct bill premium payments within our insurance billing systems. This entry-level position plays a key role in ensuring accurate, timely posting of policyholder payments, resolving billing discrepancies, and maintaining clear communication internally and externally with agents, brokers, and insureds. The ideal candidate requires the ability to navigate multiple systems, manage complex billing processes, is detail-oriented, organized, and eager to build a career in insurance finance. Experience in insurance or billing is a plus. This role demands accuracy, analytical thinking, problem solving and excellent communication skills.Key Responsibilities:Process direct bill premium payments received via check, ACH, credit card, and online payment portalsPost payments accurately to policyholder accounts in the billing management systemsApply credits, endorsements, and policy changes to accounts as directedReconcile daily payment batches and ensure all transactions balance at end of dayMonitor accounts receivable ageing reports and follow up on past-due balancesContact policyholders, agents, and brokers by phone and email regarding outstanding premium balancesProcess reinstatements and returned payments (NSF) and update account records accordinglyAssist in writing off uncollectable balances per company policy and supervisor approvalAssist with month-end and quarter-end account reconciliationsIdentify and escalate billing discrepancies or unusual account activity to the Billing ManagerPrepare and distribute AR aging summaries, collection activity, cash application reports, and other financial data using ExcelSupport internal and external audits by providing documentation and account detail as requestedRespond promptly and professionally to billing inquiries from policyholders and agentsCollaborate with internal departments, including finance, customer service, and underwriting, to resolve billing issuesResearch and resolve payment disputes, duplicate payments, and misapplied fundsMaintain accurate records of all customer interactions and account notes in the billing systemParticipate in training on regulatory updates, system enhancements, and departmental proceduresBasic Requirements:Technical Skills: Proficient in Microsoft Excel (pivot tables, VLOOKUPs, formulas)Analytical Ability: Strong attention to detail and ability to interpret complex billing structures.Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams.Problem-Solving: Ability to investigate and resolve discrepancies efficiently.Organization & Multitasking: Strong time management skills to prioritize and handle multiple tasks effectively.Preferred Qualifications:Insurance industry experience a plusAccounts Receivable and or Cash Application experience a plusBenefitsBase Salary: $65,000 - $75,000BonusHealth BenefitsEmployee options grant401K with employer matchFlexible paid time offPaid national holidays