Workplace Experience & Site Operations Manager

Workplace Experience & Site Operations Manager Location: Wendell, NC Our client is hiring a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for its facility.Apply below after reading through all the details and supporting information regarding this job opportunity.Responsibilities include:Own the workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routinesDevelop and monitor workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, and employee experienceAnalyze workplace data, recurring issues, and employee feedback, recommending priorities and implementing measurable improvementsLead workplace projects such as site activation, space changes, visitor-process implementation, amenity launches, and onboarding-process improvementsManage the performance of contracted workplace service providers, setting expectations, reviewing results, and coordinating corrective actionsServe as the local escalation point for workplace-service issues, providing plant leadership with clear options, recommendations, and status updatesCoordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logisticsOversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service executionCoordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, People & Organization, IT, and securitySupport budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reportingCreate checklists, playbooks, training, and communications that make workplace processes consistent and easy to followBuild effective partnerships across plant leadership, security, xhyhwjd facilities, IT, project teams, and external providers Requirements:3+ years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related fieldExperience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operationsExperience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures Preferred:Bachelor's degree in a related fieldExperience supporting a manufacturing, engineering, industrial, or customer facing facility