ABA Operations Manager

Job Description

Job Description

Operations Manager

Location: Fully Remote (Must Reside in North Carolina)
Position Type: Full-Time / Part-Time Available
Compensation: Starting at $25/hour
Industry: At-Home ABA Therapy Services with expansion into Clinic in the Clayton Area.

About Us

We are a growing at-home ABA therapy company dedicated to providing high-quality, compassionate services to children and families throughout North Carolina. We are seeking an organized, proactive, and ABA-experienced Operations Manager to support our clinical and administrative operations remotely.

This role is ideal for someone who understands the day-to-day flow of ABA services, has experience working with behavior technicians and families, and is comfortable managing scheduling, authorization updates, and operational coordination within the CentralReach system.

Responsibilities

• Manage and coordinate technician schedules for in-home ABA sessions

• Handle scheduling adjustments, cancellations, and rescheduling requests with families

• Communicate professionally with parents regarding scheduling and service updates

• Work closely with behavior technicians and clinical staff to ensure smooth service delivery

• Assist with authorization tracking and scheduling changes related to insurance approvals

• Support administrative and operational workflows across the organization

• Maintain accurate documentation and scheduling information within the CentralReach system

• Troubleshoot scheduling conflicts and help ensure adequate staffing coverage

• Assist with general operations and team coordination as needed

Qualifications

• Must reside in North Carolina

• Experience using the CentralReach system required

• Prior experience in the ABA field strongly preferred

• Experience as an RBT/behavior technician and/or ABA administrative coordinator preferred

• Understanding of ABA therapy terminology, service structures, and scheduling workflows

• Strong organizational and multitasking skills

• Comfortable communicating with parents, technicians, and clinical staff

• Ability to work independently in a fast-paced remote environment

• Strong attention to detail and problem-solving skills

Preferred Experience

• ABA scheduling or operations experience

• Authorization management experience

• Experience supporting remote healthcare or therapy teams

• Knowledge of insurance-based ABA operations

What We Offer

• Fully remote position

• Flexible and supportive work environment

• Opportunity for growth within a growing ABA organization

• Meaningful work supporting children, families, and clinical teams

Pay

Starting at $25/hour , based on experience.