Client Service Specialist in Charlotte

Client Service Specialist Charlotte, NC Full Time M-F 9:00 AM – 5:00 PM Summary We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. Essential Duties and Responsibilities You will be in direct contact with clients – processing orders, resolving any issues, request for assistance Ability to respond promptly to client questions and concerns Helping clients to use Cogency Global’s proprietary applications (training provided) Guiding clients through the process of working with state and local public offices Working with public offices and commercial agents on the client's behalf Reviewing legal documentation – attention to detail is a must. Multi-tasking effectively Excellent customer service skills Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software) Team player Great written and verbal communication Qualifications Bachelor’s degree or equivalent education/experience Together, we live our Core Values Integrity: Doing the Right thing even when no one will know and walking the talk Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment. Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture Benefits Relaxed and Casual dress code for Summer months & Fridays Educational assistance program for all of our eligible staff members Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year 401k up to 5% price match, Access to FSA 80% covered Medical Insurance & 80% covered Dental & Vision insurance #J-18808-Ljbffr