Customer Support Advisor Charlotte, North Carolina, United States

Charlotte, North Carolina, United States What You'll Do: In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. Responsibilities Respond to and resolve customer questions and requests on items such as equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries. Provide exceptional customer support and communicate through platforms such as phone, text, web chat, and e‑mail. Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs. Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution. Perform alarm system downloads to ensure programming of alarm systems. Assist field technicians with signal feedback, testing, and general customer account information needs. Act as a brand ambassador while setting the example of our people‑first culture as you work with customers on completing customer satisfaction surveys. What’s In It For You! Ongoing specialized, paid training and career growth opportunities. Great medical, dental, vision, short‑ and long‑term disability and life insurance options; PTO and a 401(k) plan with company match. Eligibility for a free monitored security system after 90 days. On‑site café, coffee/smoothie bar, walking trail, basketball court, and a state‑of‑the‑art fitness facility with a dedicated Fitness Director. What We’re Looking For: High school diploma or equivalent. Minimum 2 years of customer service experience; technical support experience preferred. Phone-based support skills preferred. Advanced typing and computer skills. Thrives in a busy, fast‑paced work environment. A self‑starter who can operate independently and within a team environment. #J-18808-Ljbffr CPI Security Systems, Inc.