Servicenow Administrator

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands‑on experience.). 6 years of experience in ServiceNow administration, ITSM operations, or related IT support roles. Experience with creating and managing Rally stories throughout its lifecycle Data analytical skills including MS Excel, Python etc. Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred. Experience or familiarity with cloud environments (AWS, Azure, GCP, Oracle Cloud Infrastructure) and agent-based discovery tools is a strong plus. ServiceNow Certification is preferred Technical Skills Foundational knowledge of ServiceNow platform administration, scripting, and integrations. Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms. Awareness of cybersecurity concepts, endpoint protection, and shadow IT management. Familiarity with data governance, CMDB modeling, and IT asset lifecycle management. Working knowledge of Oracle Cloud Infrastructure services, including compartments, tenancies, compute instances, virtual cloud networks, block volumes, object storage, databases, tagging, and API-based inventory discovery for CMDB ingestion. Understanding of ITIL principles and service management processes. Soft Skills Eager to learn and grow technical expertise in ServiceNow and ITSM platforms. Strong problem-solving, analytical, and communication skills. Organized, detail-oriented, and able to manage multiple priorities. Collaborative and proactive, with a focus on continuous improvement and data accuracy. Demonstrates initiative, accountability, and a customer-centric mindset. #J-18808-Ljbffr