Renewal Specialist

Renewal Support Specialist

The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.

What you’ll do:

• Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
• Consult with sales to prepare renewal quotes and identify upselling opportunities
• Build and maintain business relationships with sales teams and partner contacts
• Attend partner-specific and renewal-related training sessions
• Collaborate with Product Specialists and partners to support sales efforts
• Maintain responsiveness to sales and customer needs
• Participate in external training and conferences (with manager approval)
• Support renewal operations by managing quote preparation and pipeline tracking

This position requires working with the partner and sending proactive emails to our sales teams on upcoming renewals. They work off of a spreadsheet that is provided by the partner in advance, and track their progress what they have done, what hasn’t closed yet, what needs to be followed up on. They work with the partner day to day.

Additional Skills & Qualifications:

MUST HAVES:

• Minimum 2 years of office experience (corporate or office) working in a sales or sales support role
• Experience supporting renewals, subscriptions, or software sales processes (ideally in a tech or software company)
• Minimum 2 years of experience with MS Office applications (Outlook, Excel)
• HS Diploma or GED

NICE TO HAVES:

• Bachelor’s Degree or some college degree
• Interest, passion, or knowledge/experience of IT or technology industry
• Renewals experience

SOFT SKILLS:

• Organized
• Strong attention to detail
• Creative problem solving
• Balancing multiple priorities
• Proactive thinker
• Multi-tasker
• Tolerance for tedious work
• Take ownership
• Decisive
• Customer focused
• Confident enough to ask questions
• Ability to adapt to changing needs of business
• Deadline driven
• Excellent verbal and written communication

Job Type & Location:

This is a Contract to Hire position based out of Chicago, IL.

Pay and Benefits:

The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Nov 4, 2026.

Workplace Type:

This is a hybrid position in Chicago, IL.