Lead File Clerk

Summary This position is located in the Health Information Management Section (HIMS) under the Health Administration Service (HAS). The primary duty of this position is to serve as a the Lead File Clerk in the File Room/Scanning Unit of HIMS at the Richard L. Roudebush VA Medical Center. This announcement will remain open until the closing date, October 2, 2026 or when the applicant count of 75 is reached, whichever is earlier. Responsibilities Duties Include but are not limited to: Quality Control: Maintains workload and productivity reports for the unit. Performs monthly spot checks on work performance and productivity. Reports findings to Supervisor, Medical Record File Room. Resolves simple, informal complaints of employees referring others to the Supervisor. Inform employees of available services and employee activities. Reports to supervisor on performance, progress, and training needs of employees and on disciplinary issues. Promptly informs Supervisor of any unusual complex or problem situations confronting the daily unit operations that cannot otherwise be resolved. Provides Supervisor with suggestions as requested concerning promotions, reassignments, recognition of outstanding performance, and personnel needs. Identifies and recommends needs in regard to future staffing, progress, training needs, equipment, and space. Assists in the performance, completion and maintenance of accurate and timely monitors to ensure that monitors adequately reflect workload in the unit. Will inform Supervisors of problems found and submit written documentation of findings and all necessary recommendations. After the scanning and indexing process is completed, the incumbent will conduct quality audits to ensure the integrity of the scanned images. After all information is received and properly indexed, the incumbent will ensure all paper documentation is destroyed in accordance with VHA Record Control Schedule, RCS 10-1. The incumbent will also maintain a daily productivity log of scanning and indexing activities. The productivity log will be provided to the Medical Record File Room/Scanning Unit Supervisor Customer Service: Meets the needs of customers while supporting the Medical Center and our organizational mission goals. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and responsive manner. Provides the customer with consistent information per established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately Leads with professionalism with emphasis on customer service for our external and internal stakeholders by treating patients, co-workers, and medical center personal with courtesy and respect. Responds to customer needs in a positive and efficient manner. Fully protects the confidentiality of Veteran health information, access to computer files and release of access codes, per established guidelines and policy. Employs a cooperative attitude in interactions with co-workers and supervisors. Regularly and cooperatively assists other co-workers when needs arise. Filing & Scanning: Perform duties related to the receipt, scanning, indexing, and destruction of nonelectronic health and information for the Medical Record File Room/Scanning Unit. Ensure that all necessary health/administrative information are integrated into the Electronic Health Record through PC scanning hardware and Image Capture software. Sorts loose medical record documentation received daily; scans and indexes materials accordingly, on a timely basis and within established guidelines; and make the proper distribution of documents. Prioritized work to ensure completion of scanning within specified times and disseminate work appropriately and notify supervisor of any backlog. Directly responsible for reviewing medical records for other indirect patient care activities, i.e., quality management of completed scans, validation of scan to record accuracy, etc. Incumbent is responsible for quality checks of completed scans to ensure legibility, completeness of record, prevention of erroneous scanning to incorrect files, etc Training: Trainer for Medical Record File Room personnel. This includes all operations; i.e., filing sequence, retrieval of medical records, transfer of medical records, Record Tracking and other Electronic Health Records related programs. Responsible for ensuring retirement of medical records on a timely basis, for shipment to storage facilities. He/she is responsible for coordinating the return of records with the facility Records Manager. Work Schedule: Monday- Friday 8:00am -4:30pm Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Lead File Clerk/PD934860 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The Work with computers is mainly sedentary in an office environment. However, paper records retrieval, filing, and management involves long hours of standing, with extensive bending, reaching, lifting, stooping, pulling, and other physical exertion or strain. Some work will be performed in a warehouse setting and requires packing boxes (whose weight will typically exceed 20 pounds) and otherwise prepare records for shipment. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Distribution and coordination of unit workload to ensure assignments are carried out in a timely manner. Performs clerical duties, including, for example, the use of computerized records tracking, associated with the retention, maintenance, disposition, and control of administrative and medical records. Identifies and prepares records for retention and disposition. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4-years above high school leading to a bachelor's degree with courses related to the occupation (transcripts required) OR, Combination: Applicants may also combine education and experience to qualify at this level. Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours beyond the second year, is equivalent to 1 year of specialized experience.. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at