Customer Service Rep

Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced and dynamic environment?We are looking for a talented Customer Service Representative to join our team! This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999.Full-time Customer Service Representative Description:Interact with customers in response to inquiries, concerns, and requests about our products and servicesDeal directly with customers either by phone or electronicallyBecome proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)Respond to and resolve customer issue(s)Keep records of customer interactions and transactionsDispatch TechniciansSchedule door estimatesCommunicate and coordinate with internal departmentsDemonstrate product knowledge, problem solving and documentation skillsManage business reviews both orally and electronically via the internal and external channelsEnsure timely arrival to work in order to facilitate callsParticipate in ongoing trainingWillingness to cross-train in other areasOther duties as assigned$20.00-$25.00/ hourly depending on experienceWhy Precision Overhead Garage?Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.Awesome perks including:Bonus opportunitiesPaid TrainingCompany eventsBreakfast and snacks.Growth opportunity and career pathFull-time Customer Service Representative Requirements:Bilingual proficiency in English and Spanish is a plusHigh school diploma or equivalent is required; some college a plus1-3 years in a previous, heavy volume customer service role preferredMust have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plusMust demonstrate proficient phone skills and attention to detailMust be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over #J-18808-Ljbffr Precision Door Service