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Customer Care Representative

Keil Heating and Air Conditioning

About the Job

Customer Care Representative.

Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office.

KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers.

We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual.

Primary Responsibilities:

  • Input/update customer information into our computer system.
  • Make outgoing calls to customers to schedule maintenance and service appointments.
  • Answer incoming telephone calls, schedule and manage customer requests.
  • Assist customers on the phone and occasionally in person.
  • Offer customers product and service solutions to solve their comfort problems.
  • Other responsibilities as assigned by management.
Key Competencies:
  • Strong Interpersonal and communication skills - verbal and written (English).
  • Strong listening and problem-solving skills.
  • Well organized, thorough, and detail-oriented with a take-charge attitude.
  • Ability to make fast, accurate, and logical decisions without assistance.
  • Ability to follow instructions and to provide instructions to others.
Education and Experience:
  • Associate's degree in business or equivalent course work and experience.
  • 1-2 years of minimum experience and knowledge of customer service principles and practices.
  • Strong computer skills including proficiency in Word and Excel.
Benefits:
  • On-the-job training.
  • 8:00 - 5:00 Monday - Friday, occasional Saturdays from 7:00 - 12:00.
  • Advancement opportunities.
  • Professional working environment.
  • Medical, Dental, Life, and Long term disability insurance.
  • Bonus incentives and residual income opportunity.
  • 401K plan with company match.
  • Profit sharing program.

Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply.

KEIL is a family-owned company that dates back to 1908! We require all of our personnel to be 100% drug free and have a clear criminal history background.
Vacancy posted 4 days ago
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