Customer Care Representative

About the Job

Customer Care Representative.

Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office.

KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers.

We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual.

Primary Responsibilities:

• Input/update customer information into our computer system.
• Make outgoing calls to customers to schedule maintenance and service appointments.
• Answer incoming telephone calls, schedule and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer customers product and service solutions to solve their comfort problems.
• Other responsibilities as assigned by management.

Key Competencies:

• Strong Interpersonal and communication skills - verbal and written (English).
• Strong listening and problem-solving skills.
• Well organized, thorough, and detail-oriented with a take-charge attitude.
• Ability to make fast, accurate, and logical decisions without assistance.
• Ability to follow instructions and to provide instructions to others.

Education and Experience:

• Associate's degree in business or equivalent course work and experience.
• 1-2 years of minimum experience and knowledge of customer service principles and practices.
• Strong computer skills including proficiency in Word and Excel.

Benefits:

• On-the-job training.
• 8:00 - 5:00 Monday - Friday, occasional Saturdays from 7:00 - 12:00.
• Advancement opportunities.
• Professional working environment.
• Medical, Dental, Life, and Long term disability insurance.
• Bonus incentives and residual income opportunity.
• 401K plan with company match.
• Profit sharing program.

Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply.

KEIL is a family-owned company that dates back to 1908! We require all of our personnel to be 100% drug free and have a clear criminal history background.