Helpdesk Analyst

Helpdesk Analyst

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Concord is looking for a Helpdesk Analyst to join our IT Infrastructure team at our Scottsdale, AZ office. In this role, you'll be the first point of contact for employees across the company, troubleshooting hardware, software, and network issues, and making sure everyone stays productive and unblocked. You'll work closely with the broader Infrastructure team to resolve tickets efficiently, document recurring issues, and help improve the tools and processes that keep Concord running smoothly. This is a great opportunity for someone who enjoys solving problems, communicating clearly with non-technical users, and building a foundation for a career in IT.

Responsibilities

• Support and troubleshoot workstations, printers, network, and applications.
• Support/install/upgrade software and hardware products.
• Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.
• Suggest training ideas for users based upon interaction from resolving support requests.
• Able to react to change productively and handle other tasks or projects as assigned.