Treatment Coordinator

Job Description

Job Description

Be a part of something special!

At Albany Braces, we provide exceptional specialized orthodontic care and experiences that bring healthy, confident smiles to the faces of our patients. This requires a team of highly skilled and creative people who are committed to demonstrating teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

About the Role:

We are seeking a highly motivated and detail-oriented Treatment Coordinator to join our team at Albany Braces. The Treatment Coordinator works very closely with the Orthodontist on patient treatment planning and coordination of treatment sequences. Albany Braces is committed to the growth and success of our team members. Every Treatment Coordinator receives comprehensive onboarding and initial training, along with ongoing coaching and development opportunities to build confidence and expertise in the role. Top Team Members exhibit empathy, confidence, and drive as well as excitement for prospect of making an impact on people's lives!

Responsibilities:

• Serve as first point of contact for prospective patients/families experiencing dental issues and looking to learn more about our services.
• Prepare patients for exams and post treatment evaluations.
• Present diagnostic records to Orthodontist to help them evaluate and create treatment plan for patients.
• Support prospective patients by thoroughly explaining our services and how they differ from competitors or other alternatives.
• Exhibit empathy and patience when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Show confidence and expertise overcoming cost and other common prospective patient objections.
• Provide patients and families with proper orthodontic care instructions, dental health education and diet recommendations.
• Create a welcoming environment and make patients feel comfortable by interacting and getting to know each patient.
• Coordinate needed appointments with specialty dental clinics and keep patients' general dentist informed of treatment plans.
• Keep patient records up to date and accurate.

Details:

• Monday - Friday 7:55AM - 5:00PM
• Pay Range: $23 - $28 Hourly, based on experience.
• Must be able to occasionally commute to any of our 5 practice locations - Albany, Delmar, Latham, East Greenbush, and Clifton Park 

Benefits:

• Competitive pay + growth opportunities
• Monthly Bonus opportunities based on production
• Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
• FSA and HSA
• 401K with company contributions
• Paid time off + paid holidays
• Free or discounted dental and orthodontic treatment

Minimum Qualifications:

• High school diploma or equivalent
• Experience in a dental or medical office setting
• Knowledge of dental terminology and medical insurance
• Proficiency in scheduling appointments and managing clinical documentation
• Experience with insurance claims and medical billing

Preferred Qualifications:

• Experience working with orthodontic patients
• Familiarity with orthodontic software and technology (i.e. Cloud9)
• 3+ years of Treatment Coordinator or Sales Experience