Specialist

Job Title

Position Summary: The purpose of this job is to assist with balancing multiple deposit and general ledger accounts and researching and posting credit card payments. This position also processes returns on debit and credit cards. There are other duties assigned to monitor and work reports on a daily basis.

Responsibilities

Deposit and general ledger account reconciliation.

Research, process and key returned payments on credit card accounts.

Debit card return resolutions.

Change addresses on credit cards and create weekly reports for special assets on charged off accounts.

Research and maintain the unpostable transactions report.

Assist with researching and correcting oris rejects on credit card accounts.

Research and correct missing payments.

Posting of credit card payments.

Perform additional duties as assigned.

Qualifications

High school education or GED

One year of customer service experience

Computer skills

Sound decision making skills

Customer service skills

Communication skills

Prior balancing experience

Working knowledge of FIS systems preferred

Physical requirements/working conditions: Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.