Workplace Experience Ambassador at Beacon Hill Staffing Group, LLC in New York, New York

Temp To Permanent Workplace Experience Ambassador

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client, a commercial real estate firm located in Lower Manhattan is looking for a Temp to Permanent Workplace Experience Ambassador to join their team. Role works onsite at a global credit rating agency. This position will start as soon as possible and will operate on an in office schedule between the hours of Monday-Friday, 8am-5pm. Compensation is up to $26-$29/hour depending on experience. Perm rate in line.

Responsibilities:

• Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional, polished appearance that embodies the firm's commitment to excellence
• Oversee daily operations of the building and office space, conducting workplace inspections and walk-rounds to maintain the highest standards of cleanliness, functionality, and safety compliance
• Coordinate event setups and room configurations by supervising venue preparation and breakdown, performing risk assessments, managing catering and AV/VC requests, and liaising with security, housekeeping, and vendor teams
• Manage relationships with service providers including cleaning, maintenance, and security vendors to ensure seamless delivery of services and quick resolution of any issues that arise
• Handle meeting room management end-to-end including booking coordination, pre-meeting checks, setup and reset according to specifications, inventory management, and utilization reporting to optimize space usage
• Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans, coordinating with project management and IT teams, and ensuring smooth transitions for employees
• Oversee visitor management protocols including security pass issuance, host notifications, guest escort services, building access coordination, and briefing visitors on emergency evacuation procedures
• Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables by monitoring stock levels, processing orders through procurement systems, and ensuring timely replenishment
• Process incoming and outgoing mail, manage package deliveries with tracking and logging, handle printing and binding requests, and coordinate courier pickups as needed

Requirements:

• Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment
• Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast-paced workplace
• Excellent communication and customer service skills with the ability to interact professionally and build relationships with diverse stakeholders at all organizational levels
• Proven ability to coordinate effectively across teams including project management, IT, administration, and external vendors to achieve seamless service delivery
• Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting to identify issues and coordinate appropriate maintenance responses
• Proficiency with Microsoft Office suite and workplace management tools, with experience using ticketing or facilities management systems such as ServiceNow or Corrigo
• Demonstrated problem-solving skills with the confidence to respond quickly to issues, make sound decisions independently, and escalate matters appropriately when needed
• Physical capability to lift 30-50 pounds and remain mobile throughout the workday while performing workplace inspections, event setup, and operational tasks
• Experience ensuring compliance with health and safety regulations, conducting risk assessments, and implementing workplace safety protocols in commercial office settings
• Familiarity with space planning software, seating management systems, and tools used for tracking office moves and workspace allocation
• Background in event coordination or hospitality management with experience supporting both intimate meetings and large-scale corporate functions
• Knowledge of procurement platforms such as Amazon Business for ordering supplies, furniture, and equipment efficiently
• Track record of implementing service improvements or innovative solutions that enhanced workplace operations and employee satisfaction
• Experience managing vendor contracts, service level agreements, and performance metrics to ensure quality standards are consistently met

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.