Maintenance Sales Representative

Job Description As a Maintenance Sales Representative, you will sell HVAC and plumbing maintenance agreements through cold calling, prospecting, lead generation, and establishing relationships with prospective clients. This individual will work with the General Manager and Senior Solutions Consultant to update records and provide additional services to our current customer base. Sales Strategies Research businesses in selected vertical markets to identify leads. Partner with the Maintenance Solutions Advisor to make cold calls and observe the process. Learn the art of cold calling through various media as required in the representative’s specific area or as designated by the Sales Manager and/or General Manager. Emphasize product features based on analyses of customers’ needs and company service capabilities. Compute customer owning and operating costs pertaining to HVAC, plumbing, and energy. Estimate savings from new service agreements. Prepare sales presentations or proposals to explain agreement applications. Develop and identify prospects from current clients, referral leads, and other sources. Understand the prospect’s organization and decision‑making process. Anticipate and answer objections. Commit the prospect to a decision‑making timetable. Know the customer and understand the market forces to effectively sell price escalations. Promptly respond to notices of cancellation with a well‑researched salvage plan. Business Development Execute business development action plans for defined vertical markets. Monitor sales activities through CRM. Provide input and feedback on issues relevant to prospect programs and needs. Build rapport and productive working relationships with customers, vendors, and other outside agents. Represent the company’s interests effectively and maximize profits. Mechanical Systems Knowledge Accurately appraise and inventory system components, evaluate general conditions and recommend the best maintenance solution. Recognize project opportunities and pass leads to appropriate personnel. Plan and attend industry trade lunch and learns to acquire basic HVAC and plumbing knowledge. Customer Service Monitor and review outdated customer agreements and update to current format and standards. Work with current customers to install Building Advice monitors. Analyze data produced by the monitors and, in collaboration with the service team, communicate recommendations to reduce cost and energy for the customer. Assist with the Customer CARE program to reach out to current customers to monitor satisfaction and improve retention. Communicate customer concerns or issues to the Service team. As directed by the General Manager or Service Manager, conduct a site visit to address customer service needs. Other Participate, when appropriate, with operations in vendor selection, timely purchase, and delivery to assure prompt customer service. In a timely fashion, prepare complete, clear, and concise reports, proposals. Understand credit policy. Provide feedback and observations to the company to minimize risk exposure. Understand collections policy and interface with the customer as required to resolve collection issues and assure prompt payment. Team Collaboration Ride along with Service Technicians to develop relationships and acquire an understanding of the services the company provides. Build and maintain rapport and positive working relations with field, office, and management personnel to resolve problems, exploit opportunities, and maximize profits. What We’re Looking For In You Business or technical degree preferred. 2+ years of experience with Microsoft Office. Excellent communication and organizational skills. Ability to present and learn conceptual sales techniques. Your Life at Harris As one of the country’s leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources, and opportunities of a national company, and the team culture, creative spirit, and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country. Harris Benefits + Compensation Medical, dental, vision, and life insurance 401(k) with company match Vacation time, sick time, and paid holidays Paid parental leave Sales Incentive Plan Visit our Careers Page for additional benefit details: Pay Range $51,176.74 – $95,956.40 (The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.) Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr