Campaign Processing Specialist

United way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

KEY AREAS OF RESPONSIBILITY

Processing and Operational Oversight Review imports from Stratus Live, Goodworld and all third-party processors for duplications and missing GAU’s and verify data for pledge processing. Resolve any discrepancies before entering in CRM. Monitor the 5/3 lockbox for pledge processing batches and process accordingly. Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments. Train seasonal staff on data entry procedures and account maintenance. Research donor pledge and designation information. Reports and Information Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies. Maintain updated agency information and vetting of agencies. Maintain agency designation codes and donor choice contacts in pledge processing system. Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations. Submit UWGC where raised reports for other LUW’s to MMRS annually. Maintain and update Pledge Processing policies and procedures as needed. Other Duties Reconcile all workplace Campaigns. Identify process problem areas and recommend resolutions. Maintain production workflow scorecard on monthly processing and reporting on open to be processed position.

COMPETENCIES

Accountability, Integrity-Organizational Commitment, Communication Skills, Initiative, Detail Oriented, Technologically Proficient, and Time/Project Management

JOB RELATIONSHIPS WITH

Interacts with team members at all levels of the organization, UWGC donors, staff of other United Ways and agency partners.

MINIMUM QUALIFICATIONS

High school diploma with some college preferred. Proficiency in basic Microsoft Word and intermediate Excel. Salesforce - CRM experience preferred. Minimum three years working in an office with some decision-making experience in the areas of data processing and customer service.

WORKING CONDITIONS

Normal Office environment with little exposure to dust, noise, temperature, and the like. In office 5 days a week, Monday- Friday, 8:30a-4:30p. Extended viewing of multi computer monitors.

SALARY

$45,000 per year/ $23.00 per hour plus competitive benefits package.

BENEFITS

Generous paid time off including vacation, personal, sick, and holiday time. Medical, Dental, Vision, Life Insurance, 403b plan with company match. Short-Term & Long-Term Disability Insurance. Employee Assistance Program and access to other free health programs. Community volunteer opportunities. Professional development and training opportunities. #J-18808-Ljbffr United Way of Greater Cincinnati