Customer Operations Program Manager, Contract Manufacturing

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages proudly headquartered in Little Chute Wisconsin. With a legacy rooted in quality innovation and service Trilliant delivers branded and private label solutions across retail foodservice and e-commerce channels.

Horseshoe Beverage Company based in Neenah WI is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment we drive innovation and consistently deliver the highest quality products to our customersfirst and fast.

Our brand portfolio includes Victor Allens Dutch Bros beverages and Nurri our better-for-you protein beverage line. We are passionate about beverages and about building a team thats just as energized. We invite you to explore opportunities at Trilliant or Horseshoe to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

The Customer Operations Program Manager Contract Manufacturing owns the relationship and commercial performance for a portfolio of key contract manufacturing accounts. As the primary point of contact between the customer and internal operations this role translates customer needs into aligned production quality and delivery outcomes while identifying opportunities for account growth. Success requires strong customer relationships close coordination with operations quality and planning teams and a consistent record of delivering superior service alongside revenue and margin targets.

Travel Requirement : Travel is required based on customer needs and business objectives.

Responsibilities:

Relationship Management Serve as the primary point of contact for assigned accounts; build trusted unilateral relationships with customer stakeholders; run regular business reviews to align on performance priorities and upcoming needs.

Forecasting Own the demand forecasting process for each account collaborating with the customer and internal planning/supply chain teams to ensure production schedules and capacity align with projected volumes; flag and resolve forecast variances proactively.

Material & Inventory Management Monitor raw material and finished goods inventory levels against customer requirements and safety stock targets; partner with procurement and planning to prevent stockouts excess inventory and obsolescence risk.

New Item Expansion Lead the commercial process for new product introductions and line extensions within existing accounts coordinating specs costing and timelines with R&D quality and operations to bring new items to market on schedule.

Quality Management Act as the customers escalation point for quality concerns; partner with the quality team on complaint resolution corrective actions and audit readiness; ensure customer specifications and compliance requirements are consistently met.

Customer Project Oversight Oversee execution of customer-driven projects (e.g. packaging changes capacity expansions cost-savings initiatives) partnering with and directing support from a Program Manager to keep projects on time on budget and aligned to customer expectations.

Revenue Performance Own the relationship for the account portfolio driving revenue growth and defending margin through pricing discipline contract adherence and identification of efficiency or cost-reduction opportunities.

Cross-Functional Coordination Serve as the internal voice of the customer working closely with operations planning quality and finance to ensure the organization delivers on commitments made to the account.

Customer Compliance : Ensure adherence to customer compliance requirements working closely with relevant teams to maintain standards and address any issues.

Qualifications:

Bachelors degree in business Marketing or a related field required.

5 years of experience in customer success or a related role.

Excellent verbal and written communication skills with the ability to present complex data insights clearly to diverse stakeholders. Strong listening skills to engage and support external customers professionally.

Strong relationship-building skills and the ability to work collaboratively with cross-functional teams.

Passion for improving customer experiences and a deep understanding of customer needs and behaviors.

High level of accuracy and attention to detail in data analysis and reporting.

Consumer-first ownership Growth-Oriented Collaboration Entrepreneurial Spirit Persistence Intellectual Curiosity Organized & Detail-Oriented Excellence-Driven.

Hours Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works standard business hours Monday - Friday at our Little Chute WI manufacturing facility.

Physical and Mental Demands:

While performing the duties of this job the employee is frequently required to sit hear use hands to type data use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental demands include multi-tasking decision making problem solving comparing copying computing compiling analyzing coordinating and synthesizing data.

Potential for exposure to chemicals heights loud noises mechanical equipment wet environments and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe safety is every employees first responsibility. We expect all employees to adhere to all safety practices have the moral courage to stop other individuals from performing unsafe acts and immediately report unsafe conditions.

Disclosures:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Responsible for following food safety/regulatory policies and procedures executing responsibilities as identified in standard operating procedures and reporting food safety/regulatory concerns to the Production or Quality Manager.

Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

EEO/AA including Vets and Disabled

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information.

Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

Required Experience:

IC