Financial Coordinator (Charlotte)

We are seeking a Financial Coordinator to manage disputes, deductions, chargebacks, and collections while helping optimize cash flow and profitability. This role will work closely with Finance, Shared Services, Sales, Customers, Manufacturing, and Customer Operations.

Key Responsibilities

• Manage chargebacks, deductions, disputes, and collections for assigned accounts.
• Analyze root causes of chargebacks and invoicing errors and drive corrective actions.
• Communicate with customers regarding invalid chargebacks and recovery actions.
• Lead collections for disputed accounts and work toward established performance targets.
• Partner with Sales, Finance, and Customer Operations to resolve issues and minimize bad debt.
• Support continuous improvement of finance systems, reporting, and processes.
• Ensure compliance with dispute and deduction policies.
• Request credit/debit memos and maintain accurate receivables.
• Maintain documentation and provide regular updates on outstanding issues.
• Support projects related to chargebacks, invoicing, and order-processing enhancements.

Required Qualifications

• Associate Degree required.
• 5+ years of experience in Finance, Accounts Receivable, or Corporate Collections.
• Strong experience with dispute resolution, deductions, chargebacks, and collections .
• Proficiency in SAP, Microsoft Office, Windows, and SharePoint.
• Advanced Excel skills.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to prioritize effectively and work in a fast-paced environment.
• Strong customer-service mindset and ability to collaborate across teams.

Preferred Qualifications

• Bachelor’s Degree .
• 10+ years of experience in Finance, Accounts Receivable, or Corporate Collections.
• Experience driving process improvements and cross-functional projects.