International Operations Specialist I

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SUMMARY:

International Operations Specialists perform highly specialized tasks relating to the processing and reporting of all daily international payment transactions and provide support for customers, service vendors and other internal departments. Researches and assists in responding to any problems that customers encounter with International transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Ensure proper processing and posting of International outgoing and incoming wire transfers through the communications system or over the telephone and balance all transactions daily;

Serve as a subject matter expert to customers and provide customer training on international transactions;

Research and resolve any customer issues or complaints;

Communicate with customers and partners via email or phone on international transaction matters as necessary; Organize and prioritize international emails;

Monitor, review and process international wires with possible OFAC hits, NSF transactions, service messages and returned wires as necessary;

Process and balance settlement with partners for international transactions;

Process and ensure accurate and timely posting of Foreign Currency Orders, Foreign currency Shipments and Foreign Cash Letters and Collections;

Monitor outstanding international transactions and verify proper delivery of transactions to the vendors/ service providers and customers;

Monitor and initiate SWIFT messages via the SWIFT Network;

Reconcile monthly analysis and commission reporting provided by partners;

Assist implementation team in testing and facilitate implementation of new international customers and conversions pertaining to existing customers;

Provide guidance to customers with processing of Payment Operations transactions;

Provide and facilitate customer training as needed on FNBB Bank Operational Services;

Maintains an awareness of related policies and procedures affecting the Payment Operations area, including security measures specifically outlined in the wire transfer and payment systems risk policies;

Ensure all necessary documentation is archived properly for the banks records;

Complete trainings to continue to develop knowledge regarding international transactions such as AML and OFAC;

Performs other tasks as assigned or required to ensure efficient flow of work within the department; assist in other areas of the Payment Operations department on an as needed basis.