WIC EBT Operations Team Lead

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Functional Title: WIC EBT Operations Team Lead
Job Title: Systems Analyst V
Agency: Health & Human Services Comm
Department: WIC Salaries
Posting Number: 19964
Closing Date: 08/27/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $5,797.66- $9,508.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework:
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix

JOB DESCRIPTION

Performs highly advanced (senior-level) computer systems analysis work which supports the United States Department of Agriculture (USDA) Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. Responsible for the operations of the eWIC Electronic Benefits Transfer (EBT) system, including the continued maintenance and upgrading of the eWIC EBT system. As the EBT Operations Branch Team Lead, responsible for overseeing EBT Operation’s activities, team workload, allocation of resources, preparing, updating, and initiating changes to eWIC EBT Operations’ policies and procedures and serves as the backup for the EBT Operations Branch Manager. Develops and updates technical specifications for eWIC EBT systems. Identifies any technological deficiencies or innovative technological solutions for the unit by analyzing current systems and forecasting possible needs. Conducts and participates in the grocer system certification/re-certification process for eWIC EBT point-of-sale (POS) systems. Oversees EBT card management and inventory. Responsible for ensuring appropriate research and resolutions for vendor and participant disputes. Provides the Branch Manager with long-range eWIC EBT technology plans as the system evolves and works closely with staff assigned to work on eWIC EBT system functionality with emphasis on vendor transaction processing and redemptions. Functions as a liaison with technical contacts from other WIC State Agencies and USDA. Works under general direction with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS

EJF 1 (30%) – Coordinates, develops, organizes, and oversees the operations of the Texas eWIC EBT system based on the specifications of state and federal laws and regulations. Works with staff and Local Agencies to ensure effective information flow within the eWIC EBT system. Works closely with other agencies and state agencies on the coordination, planning, and scheduling of eWIC EBT systems and POS certifications. Responsible for overseeing the development or revision of EBT related policies, procedures, and processes.

EJF 2 (25%) – Provides technical assistance to vendors and POS providers by analyzing transaction data to evaluate system issues and formulate immediate solutions or future system recommendations. Provides analytical support, research trending of eWIC EBT system and participant dispute resolutions, transaction redemptions and adjustments, and drop ship data. Evaluates vendor FTP status, connectivity history, and FTP logs to determine if vendors are connecting frequently and downloading the approved product list (APL) in accordance with federal regulations for known issues. Provides oversight of EBT card management and inventory. Provides eWIC EBT technical specifications to system developers and POS providers to ensure compliance with state and federal regulations.

EJF 3 (25%) – Acts as EBT Operations Team Lead in the assignment and review of work for all staff assigned to the EBT operations and redemptions functions and serves as the backup for the EBT Branch Manager. Assists in the selection and hiring of staff, direction, and management of work schedules. Develops and provides training to maintain personnel proficiency.

EJF 4 (10%) – Researches and prepares reports that include study findings, recommendations, and instructions for proposed system implementations regarding statewide grocer system certification/re-certification process to ensure eWIC POS providers comply with federal and state regulations. Analyzes certification results for accuracy and ensures all steps are completed successfully. Reviews POS certification problems and errors while devising recommendations to resolve any underlying issues. Evaluates the certification process to determine work simplification and provides updates to the certification script.

EJF 5 (5%) – Actively participates on national standards workgroups to prepare updated POS operating procedures and technical implementation standards. Acts as liaison to USDA, state and national organizations, and public and private agencies. Leads and participates in meetings, answers requests for information, provides information, and prepares requests and specifications to USDA for analysis as needed. Participates in state/federal taskforces, work groups, and committees, including future technology developments.

EJF 6 (5%) – Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations.

KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF:

• Computer hardware and software systems
• Computer systems analysis and data communication principles, equipment, procedures, and terminology
• Principles and practices of systems analysis, research techniques, work simplification, and documentation
• Structured system development methodologies
• Secure File Transfer Protocol (SFTP) and File Transfer Protocol Secure (FTPS) protocols, design, implementation, and maintanance of file transfer pipelines.
• Retail grocer automation, electronic payment cards, card terminals, card software, and retailer point-of-sale systems
• Information systems industry, including technologies, products, trends, standards, and related government technology requirements
• Local, state, and federal laws relating to the WIC Program

SKILL IN:

• Effective organizational and supervisory leadership
• Effective verbal and written communication
• Planning, troubleshooting, and developing solutions for technical applications
• System analysis and design
• Identifying problems, evaluating alternatives, and implementing solutions
• Specification/requirements development, technical report writing, and presentation
• Coordinating technical teams and organizing and prioritizing tasks and schedules
• Working collaboratively and cooperatively with diverse groups
• Developing or revising policies and procedures
• The use of Microsoft Office Suite, with intermediate proficiency in Excel, and Power BI

ABILITY TO:

• Prioritize, plan assignments, and handle complex projects in a fast-paced environment
• Create and revise technical standards/specifications, procedures, and documents
• Lead diverse teams, on large or small scale projects, to achieve desired results
• Think creatively and support creative thinking in others
• Establish goals and objectives
• Interpret data and develop effective operating procedures
• Organize and present technical information effectively both verbally and in writing
• Communicate effectively both verbal and in written form
• Write clearly and concisely relative to audience
• Read and analyze technical written materials
• Analyze technical challenges, conduct testing, and determine solutions
• Establish and maintain effective working relationships with internal and external stakeholders

REGISTRATIONS, LICENSURE REQUIREMENTS, OR CERTIFICATIONS

None

INITIAL SCREENING CRITERIA

• At least four (4) years of experience in planning, troubleshooting, and developing solutions for technical applications.
• At least four (4) years of experience creating and/or revising technical standards/specifications.

• At least three (3) years of experience in retail grocer automation, electronic payment cards, card terminals, card software, and retailer point-of-sale systems.

PREFERRED CRITERIA

• Experience working for Texas HHS enterprise agencies
• Experience developing technical specifications
• Minimum of a bachelor’s degree

ADDITIONAL INFORMATION

To be considered for an interview, applicants must demonstrate a clear match to all minimum criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations often result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary.

All applicants chosen to participate in the virtual “face-to-face” interview process will be required to complete an on-camera skills test exercise to demonstrate proficiencies and perspectives associated with this role at the time of the interview. All applicants participating in the virtual “face to face” interview process must also have access to a computer, the internet, Microsoft Teams, Microsoft Word, and Microsoft Excel. Multiple interviews may be required as candidates move through the hiring process. Only applicants selected for an interview will be notified of final selection. This position is currently a hybrid position, with some ability to work from home, but the selected candidate must be physically present in the Austin office at least two days per week, as directed by the manager and director. Other meetings in Austin will be required. This hybrid arrangement is also subject to change at any time. The selected candidate must have internet access for working from home.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on us.fitly.work. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.