Account Manager

Job Title: Account Manager

Department: Sales

Reports to: VP of Sales

FLSA status: Exempt

Location: On-Site, Santa Fe Springs, CA



Industry: Printing / Manufacturing

Other Compensations : Health Insurance, Dental, Vison, Paid Vacation, 5 Personal Days, 9 Paid Holidays, 401K plan, Flexible Spending Account, Life Insurance, Long Term Disability, Employee Assistance Program.

Position Summary:

As an Account Manager, you will build relationships with existing house accounts, and certain larger accounts, to understand overall satisfaction levels, and to develop plans to ensure customer retention, while finding ways to grow the overall business in each account. You will drive customer awareness of Steven Label’s overall value proposition, ensure customers understand the breadth of our product line and help to identify solutions to solve problems. If you are a self-starter, have excellent communication and organizational skills, and enjoy helping customers solve problems, then this is the first step in your career at Steven Label!

Essential Functions of the role include:

• Build relationships with customers, understand needs and communicate the role Steven Label can play to support objectives
• Respond to customer inquiries regarding orders in process to maximize customer satisfaction and help the customer service representatives as needed to quickly resolve questions about orders and quotes
• Grow the assigned accounts annually, by a target to be set each year, through account expansion and new business from assigned leads
• Review customer specifications to prepare quotes for the estimator and present the quotes to customers. Follow up to maximize sales and expand the part listing we provide to each customer assigned.
• Develop custom solutions (engineered or otherwise) to solve customer problems
• Develop and execute a sales plan for consistent customer outreach (email and phone)
• Facilitate onsite customer meetings as needed
• Follow up on assigned leads to grow the account assignment
• Work with CRM, add sales notes and develop an 18-month pipeline, by customer, for visibility and awareness
• Create and maintain forecasts for assigned accounts, using customer feedback where available or historical trends
• Ability to travel to customers – estimated 20-30% of the time
• Foster a positive and collaborative team environment.
• Maintain regular and predictable attendance.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field preferred but not required
• A minimum of 3 years of previous sales and customer service experience in a manufacturing setting, preferably within the label or packaging industry.
• Systems orientated with the ability to learn new systems quickly
• Excellent customer service, organization and time management skills
• A proven track record to be forward thinking and solutions oriented
• Ability to work in a fast-paced environment with minimal supervision
• Intermediate Microsoft Excel abilities required
• Reliable transportation and a valid driver’s license.

About Steven Label:

Steven Label manufactures labels, overlays, membrane switches, sensors, product instructions for use (IFUs) and folding cartons — largely for the medical device industry. We provide our customers with some unique and valuable resources, including:

• A proprietary on-line system that permits order placement, tracking and art submission.
• ISO 13485 procedures to ensure quality products are delivered on time.
• 2 major manufacturing locations in California, 1 in Arizona and 1 in Mexico with broad capabilities including screen, flexographic, offset and digital printing.
• Support of Vendor Managed Inventory programs.
• In-house engineering expertise in the manufacture of membrane switches and medical sensors.
• Product Instructions for use on lightweight, pharmaceutical grade paper.
• A commitment to delivering world class service to customers.
• In business since 1954, Steven Label has a seasoned, customer-focused staff at all levels ̶ customer service, sales, engineering, production and management.

Steven Label is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.