Client Case Specialist

Location: Fully Remote, Work from Home (including during training)

Schedule: Monday through Friday 8am – 4:30pm EST

Starting Pay: $15.66 per hour

Do you have the following skills, experience and drive to succeed in this role Find out below.

No Legal or Appeals Experience Required

Jan Dils, Attorneys at Law only hires remote team members who reside in one of the following states: GA, KY, NC, OH, TN, TX, & WV

Jan Dils Attorneys at Law has helped thousands of people get the benefits they deserve. We have proudly served as a voice for the disabled individual for over 30 years. Our practice has a dynamic culture, and we strive to find applicants who are committed to growth and success. Join an outstanding organization with a client-centered focus and a team of people who fight to make a difference.

Do you believe details matter — especially when someone's benefits are on the line? Do you enjoy reviewing information, explaining next steps clearly, and making sure deadlines are never missed? We're looking for a focused, organized Client Case Appeals Specialist to help veterans understand their benefit decisions and ensure appeals are filed correctly and on time. You don't need prior VA or legal experience — we'll train you. What we need is someone dependable, detail-oriented, and confident communicating with clients.

What you will be doing as a Remote Client Case Appeals Specialist:

• Be the quality checkpoint by carefully reviewing decision letters to ensure everything is accurate and complete.
• Turn details into action by tracking key issues and next steps for every case.
• Guide clients with clarity by explaining decisions and attorney recommendations in simple, easy-to-understand language.
• Keep cases moving forward by preparing and filing appeals before deadlines expire.
• Make the process seamless for clients by sending decisions and required paperwork promptly.
• Drive follow-through by collecting signatures and forms needed to move cases ahead.
• Stay organized and in control by maintaining clean digital files and managing deadlines with confidence.
• Any and all other duties needed to serve our clients & mission

You'll thrive in this position if you:

• Catch small details others overlook
• Manage multiple deadlines without stress
• Communicate clearly and professionally
• Follow through until the task is complete
• Take ownership of your workload

Not only is the position itself great, but the benefits we offer are fantastic as well!

Remote Client Case Appeals Specialist Benefits include:

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Wellness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – No commute – Work from home!
• Equipment Supplied - No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don't know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and uses these values every single day.

Now you might be wondering about the pay? The Remote Client Case Appeals Specialist's starting pay rate is $15.66 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That's right! You will always know how you're doing with your performance. And do you know what else? If you score well on your performance review, you will get a 42 to 75 cent increase every 6 months until you reach the cap of the pay range.

If this sounds like the right job for you, please apply now!

Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. xhyhwjd At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.