Education Team Operations Coordinator

The Immigrant Legal Resource Center (ILRC) is a leading immigrant rights organization headquartered in San Francisco and operating across the United States. Since 1979, ILRC has been dedicated to educating, supporting, and empowering immigrants, community organizations, and legal practitioners to build a more just, inclusive, and democratic society. Our team is passionate, collaborative, and committed to equity and innovation. Opportunity The ILRC hosts in‑person and online training events for immigration practitioners, advocates, and community members, and publishes expert immigration law practice manuals for new and experienced legal practitioners. This full‑time, non‑exempt position supports the production and promotion of training events, publications, and other written resources. The role is based in the San Francisco office and requires two in‑office days per week with up to 10% travel. Job Responsibilities Support ILRC attorney presenters and guest presenters with in‑person training events, online webinars, and other training needs. Research and secure venue space for in‑person events, including finalizing contracts, securing venue liability insurance, ordering A/V equipment, catering, and printing and shipping materials. Coordinate all logistical aspects of in‑person training programs, including on‑site registration, vendor management, and customer service. Act as the point of contact for all vendors such as facility rentals, printers, caterers, and others. Manage registration and communicate with attendees and presenters before and during training events. Manage the entire process of editing PowerPoint presentations and other materials/handouts provided by internal and guest presenters. Manage California and Texas CLE credits by distributing certificates, uploading attendance records to CA and TX State Bar portals, and responding to customer inquiries. Apply for MCLE credit from the Texas State Bar Association when required. Manage Zoom Webinar online trainings and provide technical support to presenters. Distribute links to presenters for stakeholder sharing. Edit recordings of online trainings and upload final products to the ILRC website. Create surveys for webinars and send survey and Q&A log data to attorneys after the webinar. Track expenses and submit receipts for reconciliation. Submit reporting details via ILRC’s 2TF system. Build and maintain a list of potential venues by region with detailed information on contacts, costs, capacities, A/V capabilities, and food & beverage options. Support the creation of additional resources for attorneys to increase training planning efficiency. Manage communications and respond to customer service inquiries, including distributing MCLE certificates to those who request them. Format ILRC practice advisories. Act as backup to the Document Formatter during busy periods. Assist with formatting manual chapters, appendices, and other content. Create SharePoint folders and planning documents to support attorneys in updating ILRC manuals. Provide short‑notice support for attorneys related to legal updates or policy changes, such as creating PowerPoint presentations, managing registration, and handling online training. Support Education Team members with additional administrative tasks as needed. Participate in Education Team and Training Team meetings. Create and manage Education Team folders on SharePoint. Qualifications Minimum of two years of administrative experience, including managing logistics for training events and conferences. Excellent communication and organizational skills. Excellent problem‑solving skills and ability to identify and communicate potential risks. Reliable, punctual, accountable, and a good communicator. Demonstrated ability to work collaboratively as part of a team, to be flexible, and to learn new skills quickly. Keen attention to detail, strong project management skills, and the ability to meet deadlines. Flexibility, adaptability, and the ability to anticipate needs, prioritize, and juggle multiple projects simultaneously. Ability to work cooperatively with ILRC staff attorneys, administrative staff, the Board, ILRC customers, vendors, and other stakeholders. Ability to travel locally and domestically throughout the year as needed. Preferred Qualifications Excellent computer skills, including Microsoft Office 365, Zoom Webinar, Slack, and other platforms as needed. Cultural awareness and intercultural understanding when working with diverse communities. An interest in immigration law and supporting the immigrant rights movement is a plus. Compensation & Benefits Pay is commensurate with experience, with an expected range of $80,000–$90,000 annually for full‑time work. The salary will be prorated based on hours worked. ILRC offers comprehensive benefits, including medical, dental, and vision insurance; employee assistance programs; a flexible spending account for medical and dependent care; paid vacation and sick leave; a retirement plan contribution upon meeting eligibility; an annual professional development stipend of $2,500; and, from 2024 to 2027, an annual wellness stipend of $2,500. Employees are also eligible to apply for an 8‑week sabbatical after five years of service and a 12‑week sabbatical after ten years of service. The ILRC is an equal opportunity employer and does not make hiring or employment decisions on the basis of race, color, religion or religious beliefs, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state or federal laws. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, ILRC will also consider for employment qualified applicants with arrest or conviction records. #J-18808-Ljbffr