Lobby Supervisor

Lobby Supervisor

Allied Universal®, North America's leading security and facility services company, is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

Responsibilities:

• Supervise and coordinate the delivery of quality services to the client. Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range
• Supervise day-to-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events
• Enforce Allied Universal policies as outlined in the handbooks and executive memos
• Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel
• Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
• Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates
• Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assist with the communication of policies, company announcements and job openings
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys, job safety analysis and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned

Qualifications:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Must possess, or be able to obtain, a SECRET clearance with the Department of Defense
• Minimum one (1) year of experience in security, law enforcement or military service
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in Auxiliary Police or Police Cadets
• Minimum of one year verifiable and successful supervisory experience in security-related industry
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication skills
• Problem solving skills
• Active listening skills
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Teamwork
• Attention to detail

Preferred Qualifications:

• Possession of one or more of the following:
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
• Bachelor's degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch
• Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Benefits:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.