Business Operations Specialist

Unbottle Your Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation's largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Pepsi Bottling Ventures is seeking a Business Operations Specialist to join our team.

We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory's non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond.

We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally.

We bring you the beverages you love. We bring PepsiCo's beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature's Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. We'd love to receive your application and talk with you about your interest in the position if the overview below describes you.

The Business Operations Specialist provides specialized financial, operational, compliance, customer, and brand support for the Ventures Food & Beverage (VFB) and Food Service teams. Serves as a subject-matter resource for financial processes and reporting by analyzing budgets, P&L results, and operational metrics; evaluating process adherence and financial risks; training and coaching team members; and recommending process and control improvements. Leads assigned business workflows and program-administration activities while providing executive administrative support to department leadership.

Day-to-Day Responsibilities

Financial & Business Operations Support

• Evaluate adherence to established financial processes.
• Identify financial or operational risks and determine appropriate corrective guidance within delegated authority.
• Serve as a subject matter expert and train VFB and Food Service employees to follow financial procedures.
• Recommend process and control improvements to executive and procurement leadership.
• Analyze budgets, P&L results, financial metrics and operational reports to identify variances and process gaps.
• Evaluate and validate accuracy of invoices, customer purchase orders, billbacks, write-offs, payment tracking, account status monitoring, and related financial governance processes.
• Serve as point person for contested invoice resolution to suppliers and partners.
• Make recommendations to improve financial processes.
• Serve as a point of contact for billing inquiries, payment status requests, account tracking, and customer financial support.
• Serve as SAP and reporting systems expert to monitor budgets, P&L reporting, financial metrics, operational reports.
• Evaluate and maintain accounting records to ensure invoice accuracy, timely payment processing, and resolution of outstanding balances.
• Supervise invoice and overdue account status to ensure timely collection activities and maintain account health.
• Lead VFB and Food Service interaction with accounts payable and accounts receivable activities, including reconciliation, reporting, and financial review processes.
• Lead the process for vendor setup requests, internal payout vendor creation, customer account creation, customer number maintenance, CDA creation, and related system updates.
• Oversee and audit customer price change administration and billing discrepancy resolution.
• Create and maintain processes for reporting for Walmart DDI filings, Maine Bottle Bill payments, and other regulatory-related financial programs.
• Oversee maintenance of customer, vendor, contract, and business documentation records.

Customer & Brand Support

• Serve as the primary point of contact for customer service administration, including inquiries, complaint tracking, and coordination with the Customer Call Center.
• Create customer response templates and provide written responses on behalf of assigned brands regarding complaints, product inquiries, and consumer communications.
• Create and manage gift card issuance tracking and customer goodwill programs.
• Manage brand-related website product information, images, and "where-to-buy" resources.
• Supervise third party vendor website maintenance and content updates, including product information and consumer-facing content.
• Manage customer bound third party Syndigo product content updates, image management, product setup, and product photography coordination.
• Serve as primary contact for social media administration, renewals, billing, budget tracking, reviews, and related reporting.
• Manage customer account creation and maintenance activities.
• Evaluate and track customer complaints and escalation processes.
• Oversee customer service inbox management and website content maintenance.
• Partner with Marketing on budget planning, brand initiatives, promotional activities, and brand-related expenditures.
• Maintain departmental records, compliance documentation, and operational reporting.

Compliance & Program Administration

• Lead and track beverage donation programs, promotional initiatives, and related reporting activities.
• Independently lead investigations into unauthorized third-party marketplace activity and reseller compliance.
• Evaluate online marketplace activity to ensure compliance with company policies and applicable state regulations.
• Prepare, issue, track, and maintain cease-and-desist communications related to unauthorized online resellers and third-party marketplace sellers.

Executive Administrative Support

• Provide administrative support to VFB and Food Service leadership, including calendar management, travel coordination, meeting planning, presentations, reporting, and document preparation.
• Coordinate meetings, reviews, special events, and other departmental activities.
• Manage corporate sponsorship and entertainment ticket programs.

Required Qualifications

• High school diploma or GED required.
• Associate's degree in Business Administration, Accounting, Marketing, Communications, or related field preferred.
• Seven (7) or more years of progressive administrative, business operations, customer support, financial coordination, or related experience required. Relevant experience may be substituted for formal education.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with SAP, financial reporting systems, customer account management, budget tracking, accounts payable/accounts receivable processes, vendor and customer setup, meeting and event coordination, and executive administrative support.
• Strong written, verbal, interpersonal, organizational, analytical, and problem-solving skills required.
• Ability to manage confidential information, prioritize competing deadlines, communicate effectively across organizational levels, maintain accurate records, analyze financial and operational data, and quickly learn new software, systems, and business processes.
• Highly organized, detail-oriented, proactive, adaptable, and service-focused.
• Demonstrates sound judgment, discretion with confidential information, strong customer service orientation, and the ability to build effective relationships with executives, customers, vendors, distributors, and cross-functional partners.
• Capable of managing multiple priorities while maintaining accuracy in a fast-paced environment.
• Strong initiative, follow-through, and problem-solving abilities are essential.

Compensation and Benefits

As part of your total compensation package, you will also receive the following benefits:

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option