Billing Operations Specialist

Billing Operations SpecialistRaleigh, NCRelay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.Why Join Relay?A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.Now, here's what we're building, and where you come in.Primary Responsibilities:Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processesServe as a key operator within Relay's billing and collections operation, spending a significant portion of each day on outbound collection calls and other high-touch communication channels to drive timely receipt of receivablesOwn the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection processBe prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate wayBe prepared to assist with auditing customer contracts to ensure accuracy with billing processesUse provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales processUse presence within support channels to report system defects and track their impactCollaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriateContinuously create, correct, and update all internal and external Billing Operations process documentationAssist with both recurring and ad hoc Corporate Finance-based cleanupsIdentify process inefficiencies to drive future improvementCommit to the Relay mission through a willingness to take on tasks for other internal departments when necessaryUtilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysisRequired skills, experience and attributes:B.S. Degree in Finance or related field, or equivalent experience in a related roleExcellent organizational and time management skillsExceptional written and verbal communication skillsSelf-starter who has the ability to work independently and in a team environmentAdept troubleshooter and customer service provider with experience interfacing directly with external customers.Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes.Thoughtful and detail-oriented individualMicrosoft Excel proficiencyAbout Relay | Culture, Benefits & PerksOur culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).At Relay, we offer:100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependentsGenerous Paid Time Off401(k) Savings Plan + Company MatchBaby Cash Reward + Paid Parental LeaveWellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cyclingTeam Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.Latest tech, standing desks, and all the tools and software you need to thriveThe future of frontline work is being built here. Come build it with us. We can't wait to hear from you. Relay