IT Helpdesk

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned Keep regular office hours in assigned SpotOn office Handling tickets for tasks such as User administration (onboarding, offboarding, changes, resets, unlocks, etc) Desktop support (hardware, software, and services) Licensing (provisioning and deprovisioning) Hardware requests First response for issues from VIP (ELT & EAs) Asset tracking (assignment, return, retirement) Auditing (User and Accounts) Regular maintenance and patching Specialist for specific products and services Takes ownership of special projects as needed Respond to unexpected issues Other duties and projects as assigned Benefits Stock Options 401k with company match Paid vacation, 11 company holidays, sick time, and volunteer time off Medical, Dental and Vision Insurance Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice Desk, Chair and Monitor needed for your home office? We got you Monthly cell phone and internet stipend Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics Headspace membership for guided meditation and stress relieving tools through the Sequoia App Unlimited access to virtual audio and visual workouts through the Sequoia App Requirements Moderate Skill in Troubleshooting Desktop Hardware Intermediate Knowledge of Google Workspace User/Group Management/Administration Intermediate Knowledge of Okta User/Group Management Good US English verbal and written communication skills (multi-lingual preferred) Basic Skill in Upgrading and basic repair of PC hardware Moderate Knowledge in VoIP Softphone and Telephony Services Moderate Knowledge with Networking Technologies Intermediate Knowledge of Macintosh and Windows Configuration and Administration 3 year in similar Helpdesk role 2 years with Google Apps for Business or similar service 2 years with Okta or similar service High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred Occasionally lifts and carries equipment in the office weighing up to 20 pounds Must be able to remain in a stationary position a minimum of 50% of the work day The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc #J-18808-Ljbffr SpotOn