Palm Tree Club - VIP Service Assistant

Job Description

Job Description

Palm Tree Club - Nashville, TN ABOUT PALM TREE CLUBPalm Tree Club brings live music, elevated hospitality, and laid-back luxury to some of the country's most iconic entertainment districts - with venues in Miami, Orlando, Kansas City, and Las Vegas, and now opening on the rooftop at Chief's on Broadway in Nashville. Created by Palm Tree Crew, the global lifestyle brand co-founded by Kygo and Myles Shear, Palm Tree Club is where great music meets great hospitality. ABOUT CHIEF'SChief's on Broadway is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Set in the heart of downtown Nashville, Chief's brings together music, design, and culinary offerings for an unmatched entertainment experience in Music City. The first floor houses a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with the capability to host programming from a range of media partners. Food and drink are available throughout the venue, along with a new street-facing frozen Greek yogurt walk-up window from Nashville-based Culture Club. The third and fourth floors hold a ticketed live music venue that has hosted residencies from Eric Church, among others. Beginning September 2026, Miami-based Palm Tree Club will take over the rooftop, adding a new dimension to the venue. Chief's is located at the corner of 2nd Avenue and Broadway. For more information, please visit WHY WORK FOR US?Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by others' ideas of what is possible, we strive to build timeless, meaningful experiences to life every day. Benefits for Full-Time employeesAccess to great live music and complimentary concert ticketsEmployee Discounts on Food, Beverage, and RetailOngoing Career & Leadership DevelopmentDiverse, Inclusive and Safe VenueCertified Safe Bar ABOUT THE ROLEThe VIP Server Assistant is responsible for assisting the VIP Server/ Marketing Model while providing superior customer service, serving beverages, food and amenities in all areas of the venue. All duties and assignments are to be performed according to departmental and Palm Tree Crew brand standards. Job Duties:Assisting VIP Server / Marketing Model with serving beverages and food to guestsTransporting trays and serving food and beverages in all nightclub areasMaintain a clean and hygienic workstation in accordance with regulatory standardsResponsible for practicing, supporting and promoting the Company Service Standards Responsible for the daily set up of the venue and service areas before the doors openResponsible for the daily breakdown of the venue and service areas as the venue closesAssist guests with requests, offering appropriate alternatives and seeking assistance when necessaryConsistently deliver exceptional service to every guest while interacting and entertaining in a professional mannerManage multiple tables and tasks in an efficient and proactive mannerRecognize and acknowledge when guests are becoming intoxicated and/or are intoxicatedAbility to initiate and maintain an upbeat and relaxed environment on a consistent basisEnsure daily/nightly opening and closing duties are completedAdhere to and enforce company specific safety and health department policies/procedures Report any incidents or violations to managementFollow all designated emergency proceduresAttend required trainingsAssist other departments as necessaryMarketing and promoting events both on property and on Social Media platforms Maintain social platforms as indicated by management and participate in marketing campaigns via social media Tasks include, but are not limited to:Maximize sales by using extensive working knowledge of all food and beverage offerings to recommend and upsell items.Ensure menu knowledge is always kept up to date in order to communicate effectively with guests on ingredients, preparation methods, and allergensFollow all Steps of Service and brand standardsCreate a hospitable, welcoming, and memorable experience for all guestsEnsure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beveragesProper handling of cash, credit cards and end of shift financial reportingServe all alcohol in proper containers and adhere to all pricingServe all food in proper containers and adhere to all pricingMaintain a clean and organized workspace including side stations, floors, shelves, and all storage areasEnsure that work areas are properly stocked for effective and timely serviceAttend trainings as mandated by the Leadership teamMaintain a well-groomed, professional, and polished appearanceKeep working knowledge of Chief's brand, history, culture, and programmingNavigate venue conditions, including tight spaces, dark rooms, and loud environmentEnsure all spaces are set according to floor plansExecute style of service called for by day/event (restaurant service, cocktail service, event service inclusive of passed hors d'oeuvres and/or banquet style, etc.)Perform other related duties as assigned by the Leadership team YOUR QUALIFICATIONSMinimum 21 years of ageMinimum of 1 year of service experience in a nightclub settingProven ability to work in a high-volume, fast paced restaurant or similar environment preferredExceptional guest service and hospitality skillsStrong organizational skills, attention to detail, and work ethicExcellent interpersonal skills; able to work both as a team and independentlyMust be able to work efficiently within a team environmentAbility to take direction, and communicate effectively and professionallyAbility to work a flexible schedule including days, nights, weekends and holidaysAbility to get Food Safety and TIPS certifiedMust have a valid TABC cardMust be able to communicate in English with guests and other team membersMust have the ability to withstand high temperatures, heat and sunMust adhere to both company and department specific policies and proceduresEmbrace company culture and take pride in the venue and amenities PHYSICAL REQUIREMENTSAbility to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely mannerAbility to sustain loud noise volume WHO YOU AREWe are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service. EQUAL EMPLOYMENT OPPORTUNITYChief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.