Service Technician

Job Description

Job Description

Join the Team at Outdoor Equipment Co.! Position Overview:

The Service Technician is responsible for diagnosing, repairing, and maintaining customer and company equipment in a timely, efficient, and professional manner. This role works on a wide range of equipment including tractors, mowers, small engines, plows, spreaders/salters, and related outdoor power equipment. Technicians are expected to follow company procedures, complete all assigned repair orders (ROs), and participate in required training to maintain technical proficiency.

1. 1.Diagnostics & Repairs

• Diagnose mechanical, electrical, and hydraulic issues on:
• Tractors and compact utility equipment
• Lawn mowers (residential and commercial)
• Small engine equipment
• Snow plows and salters/spreaders
• Perform repairs, adjustments, and preventive maintenance according to manufacturer specifications.
• Accurately document all work performed on assigned Repair Orders (ROs).

1. 2. Repair Orders (ROs)

• Complete all assigned ROs efficiently and thoroughly.
• Follow proper RO procedures, including labor time tracking, notes, and parts usage.
• Communicate clearly with Service Advisors regarding findings, additional repair needs, or delays.
• Maintain productivity and quality standards set by management.

1. 3. Training & Development

• Attend and successfully complete all required OEM, safety, and company-assigned training.
• Stay current on product updates, service bulletins, and repair techniques.
• Apply training knowledge directly to daily service work.

1. 4. Shop & Safety Standards

• Maintain a clean, organized, and safe work area.
• Use tools, equipment, and diagnostic devices properly and responsibly.
• Follow all safety procedures, OSHA guidelines, and company policies.

1. 5. Team & Customer Focus

• Work collaboratively with Service Advisors, Parts, and Management.
• Represent the company professionally when interacting with coworkers and customers.
• Support overall shop efficiency and team goals.

Required Qualifications

• Previous experience as a Service Technician or small engine/mechanical technician.
• Strong mechanical aptitude with the ability to troubleshoot and problem-solve.
• Ability to work on a variety of equipment types and brands.
• Willingness and ability to attend required trainings.
• Ability to complete assigned ROs accurately and on time.
• Basic computer skills for RO documentation.
• Valid driver's license.

Preferred Qualifications

• OEM certifications or manufacturer training experience.
• Experience with tractors, hydraulics, and electrical diagnostics.
• Welding or fabrication experience.
• Snow and ice equipment experience (plows, salters, spreaders).

Physical Requirements

• Ability to lift up to 75 lbs.
• Ability to stand, kneel, bend, and work with tools for extended periods.
• Ability to work in varying temperatures and shop conditions.

Performance Expectations

• Complete assigned ROs with accuracy and efficiency.
• Maintain high-quality workmanship with minimal comebacks.
• Attend all required trainings.