Administrative Manager, U.S. Capital Markets

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comWhat You’ll Be Doing:The Executive Assistant Manager will provide people leadership to our US Corporate and Investment Banking administrative staff and be a singular point of contact for senior members of the US Corporate and Investment Banking Team in New York. This individual will possess excellent organizational, communication and presentation skills with the ability to interact directly with Senior Executives and high-level clients. This individual will be responsible for ensuring the delivery of high-quality, proactive, and seamless executive support, while driving consistency, efficiency, and service excellence across the team.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed:Administrative support:Lead, coach, and develop Executive Assistants supporting senior leaders across the US Corporate and Investment Banking team.Establish clear expectations, priorities, and service standards to ensure consistent, high-quality executive support.Provide guidance, direction, and day-to-day support to team members managing complex executive priorities.Support hiring, onboarding, training, and ongoing development of Executive Assistants.Foster a collaborative, accountable, and high-performing team environment.Manage team capacity, workload distribution, and coverage planning to ensure seamless support across the business.Oversee the delivery of executive support activities, including calendar management, meeting coordination, conference calls, travel arrangements, expense tracking, and correspondence.Ensure Executive Assistants apply sound judgment, discretion, and diplomacy in managing day-to-day administrative and operational matters on behalf of senior leaders.Partner with senior executives to understand support needs and help align Executive Assistant resources appropriately.Promote professionalism and responsiveness in all interactions with executives, clients, visitors, and internal partners.Organize the Managing Directors using independent judgment, discretion and diplomacy, and make day-to-day administrative and operational decisions on his/her behalfCoordinate and prioritize the daily activities, identifying potential problems and shifting prioritiesCoordinate schedules, meetings, conference calls and appointments, and manage heavy travel schedules and reservations (air, hotel, ground transportation)Participate in department event planning including: catering for large department events, confirmation of attendee list, choosing a vendor, recommend food options, complete orders, arrange for delivery all within budgetManages equipment and office supplies, including: Service Now requests for all employees, equipment repairs, stationery orders, business cards, facilities issues, etcMaintain tracking of all expenses and invoicesCompose routine correspondence, and prepare/route incoming and outgoing correspondence, including e-mailLiaise with assistants from multiple teams across the firmAssist with any ad hoc projectsTechnology/equipment support (set up, maintenance and repairs):Provide daily technology support and maintenance of printers, scanners, photo copiers, telephones, mobile devices and computers in accordance with CIBC policiesInvestigate ad hoc system/software problems. Prepare, submit, track and escalate Service Now requests to ensure all technology issues and requests are addressed in a timely manner. Liaise and trouble shoot with various technology support groups when escalating urgent matters. Use sound judgment to ensure the correct solution is identified and implementedDisseminate technology information, as required, to department personnelTrack and manage inventory of all department hardware and softwareWork with external vendors, suppliers and technical support to ensure efficient department operationsAct as a resource to department users and coordinate training on new equipmentMaintain current knowledge of hardware, software applications and corresponding policies at CIBCCross-Functional Relationships:Build and maintain strong relationships with managers, Executive Assistants, and business partners across multiple teams within the bank.Coordinate effectively with outside vendors, including travel providers, caterers, office suppliers, and facilities partners.Serve as a trusted partner in supporting the effectiveness of the executive support function.Compliance Requirements/Responsibilities:As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controlsWho You Are:A minimum of 15+ years of Administrative experience in a corporate environmentGood interpersonal and customer relationship management skills to deal effectively with a range of people at all levelsAbility to handle multiple tasks within a very fast-paced financial services companyProficient in Microsoft Word, Excel and PowerPointExcellent organizational skillsStrong communication skills, both written and oral, requiring tact, diplomacy and discretion, as well as the ability to maintain confidentialityGood interpersonal and customer relationship management skills to deal effectively with a range of people at all levelsStrong attention to detailHighly motivated self-starter, able to work independently with minimum direction and identify solutions to problems that ariseStrong technical skills to support maintenance of office equipment,Ability to exercise good judgment to resolve a wide variety of issues and problemsAbility to manage multiple prioritiesAbility to work in a team environmentYou embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.#LI-TACalifornia residents — your privacy rights regarding your actual or prospective employmentAt CIBC, we offer a competitive total rewards package. This role has an expected salary range of $130,000 - $145,000 for the New York, NY market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.California Residents: CCPA Employee Privacy Rights | CIBC USAs a California resident, you have certain rights with respect to the personal information that CIBC collects. Learn more about the CPPA for employment. What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on click.appcast.io need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job LocationNY-New York, 300 Madison Ave Fl 8Employment TypeRegularWeekly Hours40SkillsAnalytical Thinking, Business Effectiveness, Business Strategies, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Finance, Internal Auditing, Microsoft Excel, Office Administration, Strategic Initiative, TeamworkSummaryLocation: New York, NYType: Full time